Gatlinburg, United States
725 Big Bear Ridge Rd
N/A
+1 8653259924
We where really happy about this trip. Wait for 6 month for it. When you get there the first impression is great. The best views. We waited for 2 hours for the cleaning service to have our cabin ready since we got there a little early. After we got the info and enter to the cabin, well, that’s is when we just want it to drive back home. It was so dirty everywhere. We call the office and they send and inspector who take pictures and make a report. Trust me when I said the cleaning service just changed the towels, and the paper towels. That’s it. Same sheets on the beds, the kitchen was horrible. Really nasty experience, specially that we drive there with 2 baby’s. Ohhh 2 more things, it’s not and Xbox or any sort of games there, the other machine is broken and it’s no tv service to finish. So my advice, STAY AWAY FROM THIS PLACE. Not worth it the money. Thanks
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Only the view and the cabin itself deserve any stars. The showers are small, nothing was cleaned when we arrived. Hair in the tub, Mildew stains in the shower, stains from toothpaste on the sinks. Wasn’t even sure the sheets were cleaned, luckily we brought our own. All of the silverware and dishes looked suspicious as to if they were even clean. All of the blankets had an odd smell. The down stairs was cold and smelled of mildew, the floor honestly felt damp itself. Several of our toilets would work or were leaking, that air up stairs was broken, it was so hot. Good luck to anyone with small children who love to put everything in their mouth, because there are so many bugs. Lady bugs were piled in a line along the door down stairs, spiders in the bathrooms, dead moths everywhere. If the place were clean it would be the perfect get away.
Love the views and the cabin they need a bigger grill. Just kidding.
Tiny shower. Posted notice about lady bugs. Instead of posting a notice and spraying monthly, try weather stripping and caulk. Picture of lady bug pile is from 1 door, 1 day. View is beautiful. Cabin is nice. In all fairness, the sign does say Jackson Mountain homes, it does not say anything about management.
Its a shame that the owners haven't taken care of previous complaints from over a year ago based off of the reviews I have read. They have a serious bug infestation problem. There were literally thousands of lady bugs in the cabin. They were on the ceilings, walls, between mattresses, under beds, in lamp shades, cabinets, etc. They shouldn't even advertise that this place has WiFi Internet because it never worked, causing us to deplete our data plan. The A/C Heat system could never get the desired temperature throughout the rooms. Some of the railings were dangling off, rigged up with some nails that weren't even in the wood on both sides causing them to disconnect. There is only enough parking for 3 single filed vehicles. 2 vehicles will blocked in at all times. The water pressure was intermittent, sometimes down to a trickle causing guests to be stuck in the shower with soap or shampoo still on them with no way to get it off until the water decides it wants to work again. The cabin is 25 minutes away from the Gatlinburg strip and over 40 minutes from Pigeon Forge, so its definitely not convenient. The owners of this place have failed its guests and seriously needs to address these issues that have been ongoing for several years. This cabin deserves 0 stars.
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