Cherry Hill, United States
2130 Rte 70 W
$$
+1 8569107932
N/A
Wheelchair-accessible entrance
Made 2 appointments to fix my mom’s computer. Both said nothing is wrong. IF you had actually looked you’d see she can access any web page after typing in to google. Lazy workers, what are you being paid to do
like
Customer service over the phone was pitiful. Called three times and was on hold for an hour then when I finally got through they put me on hold to “check” on my order for tech service then I got disconnected. Today was on the chat site and there were three more people who kept saying they would check then they got technical difficulties and could not get back on line with them too.
My goal of visiting Bestbuy: To purchase/custom build a desktop that has the specs to allow video editing and have 3 or more monitors for intense research purposes. By the way, while I did a lot of research on desktops and different specs, I have zero background knowledge on computers. Experience: This is based on my experience with 2 particular Geek Squad agents and Anthony C (one of the store managers) located in Cherry Hill branch of BestBuy in New Jersey. Drew Cimino and his manager were both extremely helpful, thorough, and friendly. They were very approachable and made sure the questions were answered to my satisfaction. They did not mind taking the time to explain things to them. My wife and I really appreciated their help. Anthony for example, took a whole 1 hour to help me make an informed decision about the purchase. He was extremely patient with me - I had a lot of questions that resulted from my limited knowledge but he took the time to answer to the best of his knowledge. Drew and his manager - also chimed in and helped answer questions I had as well. What I appreciated the most about them was that they seemed to enjoy helping (As funny as it may sound) and they were passionate about their work. Would highly recommend them
Never called the GEEK SQUAD, don't know where you got your info but it is incorrect.
Scam. You buy the service for a price and you end paying 4 times more. Horrible customer service over the phone. Garbage. Dont lose your time on this.
Geek squad is awesome.
The Geek Squad was patient, knowledgeable, friendly, and helpful!
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