Silverdale, United States
9551 Ridgetop Blvd NW
$$
+1 3606981112
N/A
Wheelchair-accessible entrance
Poor experience. The lcd display on a 2018 laptop went out, so I took it in to see what they could do. They refused to do anything, which they are in their right to do so, but also told me that using a hdmi to hdmi cord and a surplus monitor wouldn't work. Low and behold, here I am using my surplus monitor and a hdmi to hdmi cord, and it works like a charm. This is too simple of a mistake to pass up. Get good.
like
Courteous, concise, timely. Took an hour plus to give info and fill out paperwork to send away my hard drive....this was the only downside. I've never been there before so I didn't know what to expect, however, I was helped on time for my appt slot.
If you crack the screen on your laptop and use the warranty you paid for to have it fixed, Geek squad will tell you it will be ready for pick-up in 2-3 weeks. You'll end up waiting 5-6 weeks with it being shipped to and from some place in Kentucky with no clear explanation or attempt on the Silverdale's Geek Squad to find out what's really going on with your laptop. Not to mention, the lack of concern or apologies from a single person. Apparently a number doesn't exist for this place in Kentucky for them to call.
They did a great job fixing my computer - it's running better than ever! Now with this "contract" (which I can opt out of whenever I want to), my husbands computer is also covered. And they installed an antivirus on my computer and he can take his in and have it installed on it too, free of charge. In addition they set me up with my favorite browser - now I know it will work right!
I will never take my computer here again! I took it there so they would fix the errs on it but when i got it back they pute a coroppted file on my computer and it compleatley attact my computer I did take it back with the recept and they told me it was not them and told me they will not help me. The laptop computer was missing the boot manager and would not start back up this did not happen tell i gave them my computer. I jest got it back from a friend that fixed it for 80 and he told me that they installed a coropted file into my computer witch coused this to happen thanks for takeing almost 400 from me they are geeks alright they will NEVER HAVE MY BISNESS AGAIN!!!!!
The Geek Squad group were very professional, poite and got the job done!
Good business
They lie to get you to their "precinct" and then tell you they won't even look at your product until you buy a 200 annual membership subscription.
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