Henderson, United States
611 Marks St
$$
+1 7024345536
N/A
Wheelchair-accessible entrance
I had an appt for Samsung Galaxy Book S. At appt they said they could not fix blue screen and to call Samsung. Well I went home an called Karl's Technology... Karl's showed up at my house the next day and fixed it! They only charged me 156.00 :-) dont bother with Geek Squad call Karl's instead, just sayin.
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They grabbed my wife's laptop and sent it out to repair . Good solid service. They took my cell and have been giving me Timley updates . They shipped the box on Wednesday morning and by Thursday it was in Texas getting serviced . So very pleased with the feel squad at Best buy. Thanks guys !!!
The Geek Squad astounds me with their knowledge in technology; no matter how old it is. I had brought five items to reset/recover and he knew exactly what to do. He also taught how to do it so then in the future Id be able to share it with others. Of course, on my last visit, there was a bit of wait but thank goodness, Best Buy staff was able to speed the process by assisting me when he could based on his own abilities in his position. Best Buy and Geek Squad in Henderson definitely helped me in all ways that they could:) It's always that extra mile that wins over a loyal customer and a great review! Thanks guys;)
They are always ready for my appointed time and go out of the way to make sure all is well when I leave even when I have to leave the computer. When I come to pick it up make sure ever thing is working right for me.
Came in with the blue screen of death, came out with a completely fixed computer. Before we were about to send the computer in for a full service, geek squad member James decided to check one more issue. He saw the graphics card wasn't completely in place, and that's why the spare hard drive wasn't reading. Instead of potentially having a motherboard issue, our copy of Windows 10 on the SSD was corrupt. We didn't have to pay anything for this problem to be solved. He saved us a lot of money, and we would've tipped him if we could.
The technician was really nice and did everything she could. A few days later it was time to pick up my computer. I was ok waiting, knowing I would be considered a walk in and have to wait. However a man with a very grumpy and unhospitable demeanor barked a question on if i made a reservation, was very terse and not nice as he went on to say they were busy. I knew that and said i would wait, he treated any walk in before me rudely and I just left. Customers, walk in or not do not deserve to be treated rudely.
I bought a phone for 100 on sale and bought the insurance. I had to use the insurance, as my phone burned up.The insurance is WORTHLESS! To replace my "old" phone (old model), cost me 160.00!!!With insurance, mind you! Worthless insurance. You're better off figuring it out yourself.
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