Pensacola, United States
202 East Stumpfield Rd
N/A
+1 8504778075
The worst customer service of any place I have seen in all my years in business. I'm an HVAC contractor of 22 years and have never seen a place as bad as Gem-Air. They ordered the wrong thermostat in from another gem-air store and it was not what was needed. I then proceeded to exchange it for the correct one when I was informed they can't do that. What?! You ordered the wrong stat and now you can't exchange it..... I was informed it was special order so no refunds, but they ordered it wrong. He then told me the one I need is 800, and he would have to order that also. I ask him what kind of thermostat cost 800 and he started on his computer again. Then he says he has the one I need and it's 369, and it's in stock. At this point I'm not gonna let these clowns rip me off anymore, and I told them I want my money back. He said he can't do that, and he would have to see what he could do. They will not give me credit or a refund on a thermostat that they ordered wrong, and lie about the one that I needed. Why didn't they tell me the one I needed was in stock in the first place? This place is run by drug addicts, go somewhere else for your Rheem parts and equipment, I will never return, ever. I sell about 25 Rheem systems a year, but that stops now, they can keep that equipment if this is there idea of a distributor.
like
Rude on phone. Only sells wholesale.
Super slow unload
Deli
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