Dallas, United States
11554 Northwest Hwy
N/A
+19726306000
WELL I DOUBT IF THOSE OTHER REVIEWS ARE TRUE OR THEY ARE JUST FROM PEOPLE WHO CANT MAKE PAYMENTS ON TIME. ANYWAYS MY EXPERIENCE WITH THE GENESIS AUTO GROUP WAS REALLY AWESOME TO START OFF THE PEOPLE WERE JUST AMAZING IN HELPING ME IN FINDING A CAR I LIKED AND THEY ALSO GAVE ME A FAIR PRICE ON THE PURCHASE OF THE VEHICLE AS WELL AS WARRANTY FOR TH LIFE OF THE LOAN. IF YOU NEED A CAR GO AND TALK TO THEM THEY WILL WORK WITH YOU WITH ANY TYPE OF CREDIT OR SITUATION. -ALONZO RODRIGUEZ
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I am now in my 2nd vehicle with Genesis. I have had both good and bad experiences. I want to add that I have paid late and called to speak with Angie and Joe, and as long as you are honest with them when situations arise they will work with you. Also, I had to make several payments late...and they NEVER reported to the Credit Bureaus. Also, it won't matter if you have your car with Genesis or any used car lot, if your late and try to be deceptive your car will more than likely get repossessed. You have to build your credit worthiness no matter which car lot you select. God worked through the staff at Genesis on my behalf. When I needed vehicle repairs, both on the previous vehicle and the most recent I in the end was satisfied. Lastly, my second car experience was simply a sign and drive. Genesis got me on the road ASAP with both my vehicle experience. Just do your homework and ask questions. The CARFAX does NOT lie.
I'm still being charged for a car that I do not have in my possession any longer. For 13 months now I have been getting hit on my credit for this car. When I try to call the number they have listed, the phone line will ring once and hang up. I was a customer with these guys for 10 years and, at times they were very good but now that I am NOT a customer anymore I can see why people have been so upset.
DO NOT BUY A CAR FROM THESE SCAMMERS! They wrongfully repossessed my car, after I made 700 in repairs on it and would not allow me to make my payment to them when I was trying to do so. Also they are stealing my property, as everything I own is locked inside the trunk of that car and they are not allowing me to have it back. I'm now going to have a repossession on my credit for a car that I was making payments on, paid for repairs, AND THEY ARE STEALING MY STUFF! SCAMMERS UNTIL THE END! ESPECIALLY ANGIE AND JOE, WHO ARE UNWILLING TO EVEN MAKE NOTED IN YOUR ACCOUNT WHEN YOU ARE TRYING TO MAKE A PAYMENT!
I was coerced into a payment that was way too high for a car with 75000 miles on it. They illegally repossessed my vehicle, I missed 2 weeks and they took it the day I was leaving to get to my grandmother's funeral. I walked outside to get to the service, and had no car. While I had missed 2 weeks, it is illegal to repo until 3 months PERIOD. My lawyer really wanted to get the car back, but I didn't want the piece of crap. They also don't let you into your vehicle for your belongings, that is illegal. They're lucky they haven't been sued yet. Don't waste your time, there are better cars and dealers out there than these crooks who just repo and sell
Every car I've had from this place the motor went out. Three cars to be exact. Then they start calling texting and sending emails and harassing one day after the note is due. Which shows you that they need all the money they can get before the car dies on you. Miguel was fired for helping a customer he's the only reason we stayed now he's gone. I guess the free oil changes are suppose to make up for all the money you're going to have to spend for repairs. They have the nerve to charge champagne prices for beer vehicles. STAY AWAY!!!!!!
This is the worst place to buy a car from
I bought a vehicle through them, before my first payment the check engine light came on. They wouldn't even offer to fix it they wanted me to go 2 days without a vehicle and pay 200 dollars to put in in the shop.
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