Phoenix, United States
5244 N 7th St
N/A
+1 6022743747
Wheelchair-accessible entrance
My experience with German Auto Service and Sales was awesome!!! From the very start of my conversations with Tanner, he made us feel like we were valued customers. They were put under stress when our original mechanic could not perform the needed repairs on my daughter's 2011 328i BMW. After they made several calls around the Phoenix area and with good references, they picked German Auto to take the car to. German Auto picked up my daughter's car (which was about 20 miles away from their location) and started looking at the repairs the same day. Every step of the process Tanner was in communication with me letting us know what was going on and what was required to do the repairs. Although the estimate to repair the car was higher than my original mechanic's estimate, Tanner explained in great detail why the extra cost. I was so impressed by his knowledge and this service, I added additional services to the vehicle's repair list. I was never pressured to do any other repairs to the vehicle but was informed that they will be needed at some point down the road. This situation could have ended badly but it was not the case. After we picked up the car and driving home, I told my daughter she has found a great place to use for repairs on her car!!! I WOULD HIGHLY RECOMMEND German Auto for your next car repair company!!! Thank you for turning this experience into a positive one for us!! You have gained a new customer for as long as my daughter owns her BMW and all future vehicles.
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Great Service. Honest, detailed and very customer focused. I have had my C63 AMG serviced there for almost (2) years. I only wish they would open a 2nd location in the West Valley!
I brought my Audi in because there was an issue with the oil. The car kept running out of oil and they told me that there was an oil leak. They also said something was wrong with the tires. I paid over 3000 to get both of them fix. After getting my car back for a week the oil light came back on again. I took it back to the shop and they told me the sensor was bad. I paid 600 for that and the light for the tires was still on. I got the car back and after awhile the oil light came back on again. I took it back to them and they told me that I have a bad engine and that the engine was consuming a lot of oil. They also said to take my car elsewhere to get the tire fix. Like what the heck. After spending so much money they told me to get rid of the car. I was annoyed at this point. I lost so much money just for them to tell me to get rid of my car. I do not recommend anyone to go to this shop. They don't seem to know what they're doing.
Fantastic family owned business. Honest, knowledgeable staff that really have mastered European cars, pricing and customer service!
The guy I spoke to had no clue what a sealing sleeve for a transmission is and couldn't tell me a price for a installation, there suppose to be (professional)never again will I even bother with this place
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