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Staples

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Germantown, United States

stores.staples.com
Office supply store· Electronics store· Office equipment supplier· Office furniture store· Paper distributor· Computer store· Passport photo processor· Print shop· Recycling drop-off location· School supply store· Shipping and mailing service

Staples Reviews | Rating 3.9 out of 5 stars (5 reviews)

Staples is located in Germantown, United States on 20906-A, Frederick Rd. Staples is rated 3.9 out of 5 in the category office supply store in United States.

Address

20906-A, Frederick Rd

Price range

$$

Phone

+1 3015405446

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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D

Deyonne Halberg

The WORST customer service I have ever experienced. As a small business owner, I have printed documents NUMEROUS times at other Staples locally and never have I ever had an issue until I went to the Staples in Germantown Maryland. It shouldn’t take more than 5 minutes to give me a place in which I can email my documents, and an estimate time on how long it will take to get them printed! Especially when I call first thing in the morning when they open! It took over 30 minutes to get simple information!! I specially asked to get documents printed on card stock and was rudely told “ print it out yourself” and then when asked to speak to the manger “Andrew” told me to “go to another staples”. Worst customer service ever!! Will never go here again.

A

Adventure Captn-AJ

The only reason I gave this store 2 stars was because of the young man who helped me when I was trying to select a good chair with back support for my home office. He gave me a price of 150 for the Nexus executive chair by La-Z-Boy which is normally 300. I wasn't able to get it that day, but he said there were several in stock and that I should be able to get the same price as I told him I plan to come back in a few days. When I called ahead to get the chair, someone named Don answered and said that the chair was now 180, the young man had made a mistake , and there was only one left and if I wanted one I would have to order it, as he could not give me the floor sample. Needless to say, I called the other staples on Quince Orchard Road in Gaithersburg, and was quoted and was able to get the chair for the 150 that the other young man had promised. Oh well, your loss, the other stores gain.

R

Richard ingleton

Great selection good prices staff was very helpful store was clean. Little or no waiting transactions were quick and safe

H

Hiren Patel

So online pickup is a 30 min process depending who is working the shift. Please do not come in on a Friday horrible experience. Any other day it is great.

Q

Qing Yan

This store is good but I just do not like Staples way in treating customers. Everytime I placed an online order, they cancelled my order with some wired reasons. I had to come to the store to make a purchase. Why bother? We have so many other options. I will stay away from Staples. No sure how long Staples can stay in operations.

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