Lewisville, United States
592 TX-121
N/A
+19727463429
The person in charge of delivering our equipment sent us a text before our day and we showed up to the exact spot on time and no one was there. I called her and she took zero responsibility, claiming that our card didn't work and the date was switched to the next week. There was no call or text about our "card not working". She seemed very flustered, disorganized and unprofessional and she ended up hanging up on me and said she "didn't have to do business with us" because she didn't like the way we were talking to her even though we had 3 families with us and were given no notice at all AND she never apologized once. She only got frustrated and impatient. The only good thing she DID do for us, was after hanging up on me , was called back and referred us to another boat rental place called Cottonwood (down the street) and they were great.
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Great equipment friendly service and the cheapest prices around! Can't wait to go out again!
We rented a boat for the day. The morning of the rental there was only a 30% chance of rain expected in the afternoon (2:30 pm). The company called us and said they would only allow us to use the boat until 10:30 am regardless of what the weather ACTUALLY did later in the afternoon. They were extremely inflexible. We now have a very sad birthday boy.
Best rates around and they offer all kinds of things like boats, jet skiis, campers, 4 wheelers etc! Very friendly people! Cant wait to go back!!
On our first renting experience, we rented a wave runner all day when in reality one hour out of the 8 was wasted fixing the wave runner cause it would not go faster than 10 miles an hour. The second time, a wave runner was rented for 3 hours and when I got onto the water I pushed it off until the water reached my belly button just like you're told and then turned it on. First push of the gas and the wave runner literally stopped running and got into a neutral mode where you could hear the engine going but it would not move. They took the jet ski off the water said they needed to fix it and said it was my fault cause somehow I had managed to get mud in the engine when I didn't drive it for longer than 5 minutes. The drive to the lake was wasted and I was promised some kind of discount for my troubles which was later denied and never given. And to top it off, today on July 5th we agreed to rent a boat because they even told us today would be way cheaper than during the holiday. Everything was set and scheduled and when we got to the lake, we called them and their response was literally that they partied too hard last night because of the fourth and they were not working today. At least have the decency to value people's time since you don't have the integrity and professionalism to provide an honest and right service. Never again in my life and never should you!!
Stay far away from this place. They don't believe in customer service. The people are so rude. My jet skis broke down in the middle of the lake. When my husband called them they told us to get off and jiggle the battery wire. Really, we are in the middle of the lake. The equipment was so old and when it wouldn't still start we sat in the middle of the lake for over 2 hours for them to get there. They gave us a different jet ski's, by this time i was done forget this. When we got back they tried to tell us we broke the jet ski. No your equipment is old, we did not ride hard and we stay in the middle of the lake. They didn't wanna give us back our deposit. The owner told us it was not our felt what happen, after her employee disrespected us and her. She told us it was a long weekend for him and she was sorry for his behavior. We never got the deposit back but our credit card company got it for us. Plz don't make the mistake we did dealing with these people.
Great service, nice equipment
Deli
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