Charlotte, United States
218 Lansing St
N/A
+1 5175432760
Wheelchair-accessible entrance
I called and set up an appointment to repair my windshield. They told me it was 50 the first chip plus 10 each remaining chip and I had 4 so it was supposed to be 80. I got here for my appointment and right off the bat “Jerry” was rude to me because the receptionist wrote down I had 2 instead of 4 and how “he will have to see because this is now going to take longer than a full windshield repair” and told me “it was now going to be 50 extra dollars for the 4th chip because after the 3rd chip the price goes back up to 50 since it takes so long I should ideally replace the whole windshield so 130.00 total if I was going with chip repair” & for the most minor windshield chips, 3 of them look like tiny fingernail indents you could barely even notice them. I called the Lansing location and they said it is 50 the first and 10 each additional not going back up to 50 so they were just as confused as me and asked for the guys name so they called “Jerry” and all the sudden that was the right price 80 like I was told to begin with. I’m not sure if he was just trying to not do anything and trying to make customers leave when “the work isn’t ideal for him” or is trying to steal the extra money for himself but I won’t ever be coming to the Charlotte location again. Worst experience and hassle for no reason. Also was almost taken advantage of, soooo glad I called the Lansing location for clarity. When my car was done the receptionist was back (I’m assuming she was on lunch when I arrived) but she was really nice and respectful. The total time was about 35 minutes for all 4 chip repairs but I was there a total of 50 minutes because I had to call the Lansing location and have them contact “jerry” and fix the pricing issue. The repairs do look good but not worth someone trying to take advantage of you because you’re a female. I would avoid this location if you can and go to the Lansing one.
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The Glass Doctor was recommended by my insurance company. They got me right in at my appointment time. The process for replacing my windshield went exactly has they I told me. The entire process took about an hour. I would recommend them to anyone who needs glass work done on their car.
they replace my windshield the same day and did a great job...Friendly staff and good service...I do recommend them.
Great service & friendly staff. Flawless install of new windshield, wipers. Highly recommend.
Amazing staff and absolutely wonderful when it came to helping me repair my windshield. If I need any more help with any sort of glass, I will be returning.
Fast and friendly service! Very easy to set up!
Quick, good price. Took care of my Jeep good.
It was 5 minutes before closing timeand they didn't hesitate to cut me a piece of glass anyhow. They have always given me great service.
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