Glendale, United States
71-19 80th St #8309
N/A
+1 7185444444
WORST CUSTOMER SERVICE EVER....MY PROBLEM IS WITH THE DISPATCHER....HE NEEDS TO LEARN HOW TO TREAT PEOPLE WITH RESPECT....I guess it's because I'm not from their country, (Russia, I'm American)...if i was, then, I would have got the royal treatment...was with them for a year so I know of what I speak Update: they actually called me two hours after I wrote this to ask why I gave them a negative review...lol now they care....the power of Google.....but let me say this, the ladies that work there are really nice and actually listen when you speak to them . At least now, I won't be told, \you can't get picked up after 5:30pm\....lmao....that's a big reason why I left this company... I travel with this type of service 5 days a week. Another company will love to take the Medicaid ....I also see alot of other reviews complaining about their customer service, FROM UP TO 3 YEARS AGO!!!! Why hasn't this guy been fired??? If I talked to the clients the way he talks to us, I wouldn't have lasted 1 day on the job....it's not what you know, it's who you know, I guess. I love the company I'm using now, at least they can pick me up after 5:30pm, lol.
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I use Diane car service to take my daughter to her appointments the woman dispatcher is very rude abd none professional and The cars smells.. I'm never using Diane again dont make the same mistake as i did
Horrible very rude drivers. They don’t answer you questions. Today I did have a Drs appt at 4pm. My pick up was at 3 pm and he came late. Besides that, he went to pick it up another person with out letting me know. Of course I was late to my Drs appt !!!! Another thing they close at 5 pm and you can’t called to take you home. What kind of service is that? Very disappointed . The drivers name Vyachislav Kim, he also was driving and looking at the cellular. Not recommended
This is a worst car service . Many of the staff are unprofessional. This company have been contracted by Medicaid so people do not miss doctors appointments. They are late as much as two hours from confirmed return pick up even after calling them. Then they always lie that clients was not there when car came. Many times they do car pooling that car is so packed or car not equipped to have so many people inside. In short, medicaid clients are being short changed with this poor car service.
Worst car service I've ever had.. they guy that answered the phone is very RUDE and DISRESPECTFUL.. I was supposed to be picked up from my doctor's office when they call me saying the car was outside I told the guy ok I'll be out in 5mins I'm speaking to my doctor he started to yell at me and said to call back when am ready & it would be an 1 hour wait I told him I'm coming just give me 5mins he was not having it so i had to call back for a car which never came to pick me up. After waiting 1hr and 15 mins I called back the guy that answered the phone (same one I spoke to previously) was being an ass oh a car was there they called you which was a LIE because I was standing outside my doctor's office I saw no car and no one called me.. I had to call a friend to come get me... i would NEVER use this car service again and I WOULD NOT RECOMMENDED anyone to use this car service...
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