Glendale, United States
800 S Brand Blvd
N/A
+1 8182465600
DeliveryIn-store shopping
Car washOil changeRepair services
Raffi Ohanesia was one of the BEST rep I have spoken with. Would definitely recommend. Got my new 2021 BMW m440i hassle free thanks to him.
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I can’t speak for sales, but I can definitely speak for service. I was recommended by a friend to go here. I’ve gone to the other dealerships in the greater Los Angeles area and I was impressed from the moment I set up my appointment. Confirmations, making sure you know who you’re seeing, texts with all your info so you won’t forget your appointment. I dropped off my car for a malfunction and they understood all the things I wanted checked on in addition to the malfuntion, and without anyone saying “oh it’s because this, oh it’s because that,” and try dismiss the additional stuff. Manuel Cruz was super helpful, knowledgeable, and understood what I needed for my vehicle. Pacific also has the techs taking a video of exactly what their doing and updating you. Couple that with also having super knowledgeable techs, loaners on hand and not outsourcing to a rental, timely service, and video updates... I’m not going anywhere else in LA. Thanks Manny, Erick, and Pacific.
Terrible customer service. Scheduled a service with a loaner. Uploaded all the docs in advanced and called to make sure all looked good. Go to appointment and after waiting for 47! minutes total time in the service area for representative to get my keys and loaner to be delivered - there is no loaner. I had to drive my own car back to work, after an hour there. A joke.
Found the exact car I wanted and it was below the Pacific BMW price! Manny was extremely helpful and he went above and beyond to make sure everything went well.
The way the car buying experience should be! I had the pleasure of working with Ron and his assistant Arthur. After searching online, it was evident that they had the largest selection of vehicles within about a 75 mile radius. As soon as you step inside of the dealership they make you feel welcomed and are very inviting. I had set up an appointment and they had every vehicle I was interested in prepped and ready for a test drive. There was absolutely no pressure to buy, instead they treated me like family and made each one of my three visits an educational experience. Ron and Arthur both were very attentive and responded to emails and phone calls promptly. I visited four other BMW dealerships prior to purchasing my 430 Coupe. Pacific BMW prices had every single BMW dealership beat by a long shot! Ron is very transparent and will break everything down for you penny by penny! It's nice to know that there are still car dealerships out there that are honest, professional and won't pressure you into purchasing a car as soon as you step on the lot. They even took it a step further by calling me a few weeks after my purchase to see how I was enjoying my car and to see if I needed any additional assistance. Ron and Arthur, if you're reading this review.......Thank You for your amazing customer service! Until next time.
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