Glenwood, United States
26 AR-8
N/A
+1 8703565336
Fun time tubing with family today and well taken care of by rental company. Would recommend for a relaxing day on the water.
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Do NOT pay in advance! It is IMPERATIVE that you wait to pay at the time of service! I booked a float for one weekend and was asked if I wanted to pay upon arrival or in advance. I opted to pay in advance and scheduled a time with them so that we could shuttle to our launch point. The man I spoke with was very helpful and friendly! We were our way out the door to head that way when they called me to tell me they were closing early due to rain and that I had to arrive by noon. I couldn't make that time because I live too far away. They informed me I could use my credit another time during the season. I had planned on that but was never able to get everyone together again, so at the very end of the season politely asked for a refund. I called them and they didn't answer, so I sent in an online contact request through their website. They called me back later, and the lady I spoke with on the phone had a sour attitude and told me they could refund everything but 30. I work in customer service and am generally an understanding person, but I wasn't satisfied with that answer, since they are the ones that canceled on me in the first place. I asked if I could move the credit to the next year instead. She said she would ask, and later I received a text saying that they were going to move it, that refunds are not permitted for any reason, and that I must use my credit next year. Will not make that mistake again.
One of the best kayaking we've ever done! We have sit on top kayaks so we don't do white water rafting. We arrived and for a very fair price they agreed to let us launch and transport our kayaks back to our car. This was a rapidly moving river but not too rapid. It was exciting enough to keep you entertained (one of us fell out twice but i won't say it's me) but easy enough to make it fun for everyone. We even fished along the way and caught dinner. The absolute perfect kayak trip. Plus, Ben the shuttle driver, was so nice and interesting to talk to.
I've been to the Buffalo, Big Piney, and Mulberry Rivers to canoe, but this was my first time coming to the Caddo. I'll definitely be back. The segment was the perfect length, and we just took our time floating it. Beautiful day with a lot of great friends. I also camped out while most of our friends rented the bunk house. Again very positive experience with both!
I've been kayaking with this company many times, but my experience yesterday was so good I had to write. I have stage 4 lung cancer, so during this time of COVID 19 I have to be very careful where I go. The owners and their employees are doing everything to keep everyone safe during this challenging time. The Caddo River, unlike some other rivers around here, has always had enough water to kayak. I had only been on the low water trip, but yesterday got to experience the high water tour. It was beautiful and a lot of fun, and a bit more challenging for a novice like myself. The bus driver made sure to give directions and helpful hints before we disembarked, was happy and congenial- made for a good start. I love the signs: WE WANT TO SEE YOUR SMILING FACES ON THE RIVER, BUT ON THE BUS AND IN THE OFFICE, PLEASE WEAR A MASK. This is a good company. I would not rent anywhere else.
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