Goodyear, United States
13277 W McDowell Rd #102
N/A
+16233867665
First I must offer with regard to the review by Ms. Stumfoll, I've had extensive experience with the staff at Monster Pools over a long and involved project. I have not found anyone at Monster Pools to be as she describes. Through what was perhaps the most difficult year in the pool building business in decades, we had Monster Pools do a full backyard package of pool and landscaping. If you want a company that will take your project personally and stick to it until a 5-star job is done, then Monster is the company. The staff at Monster is committed, caring, patient and honorable in doing business....even while handing the incredibly difficult market circumstances caused by the Covid virus. We are very happy with the product Monster produced for us and would definitely recommend them.
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I would give zero stars but the review makes you choose at least one. I can’t speak to the products of the pool company, but I can speak to the employees. On 1/16/2021, my husband and I visited the Lowes which is right next door to their location at 13277 W. McDowell Road. The loading zone for Lowes is right outside their store. We bought some very heavy wood and were in the loading zone area loading our wood. Because we had a truck and trailer, our truck reached and was parked in front of their store. We were over to the right of the drive so there was room between our truck and the sidewalk area. All of the sudden a small gray pickup came flying up going really fast, pulled between our truck and the sidewalk and slammed on his brakes about 10 feet away from hitting my husband who was standing there. The man got out and started cussing us out, using profanity, screaming that we cannot park in front of his business. He said “this is my business”. We asked if he was the owner and he would not respond. At one point, a women came out of the pool store saying “Rob, come in side. Rob, stop!” When we finished getting our wood in the trailer, we then moved out to the parking lot to tie down. Obviously, this employee has anger management issues. I will be trying to contact the “real” owner of this store to let him know of our experience and I will NEVER use this company and I will tell everyone I know NEVER to use this company. I cannot believe they would allow an employee to react in such a way.
Did a fantastic job on our pool! Didn't rush through it.... Took their time in doing everything right!!
Billy & his crew literally built us THE pool of the century! The sheers, the slide, the stairs, the lights, tile, hot tub, technology, gates, diving board, bbq station....all of it? First class. Every time I look at my kids swimming I feel like I’m at a resort! Thank you Billy. This is the second pool he built for us and we’ve been 100% thrilled with both!
Really liked the sales guy but he gave us an incorrect bid. He forgot to add a few things which meant the bid was thousands of dollars off. We were of course disappointed but were still interested in hearing the correct bid. The company has since ghosted us. No follow up or returned phone calls... ?? Billy, unfortunately you do not have correct information. The very last conversation I had with your sales person was on August 11th where his last words were \let me make the corrections and see where we're at\. I proceeded to call him 3 additional times and left 1 voicemail with no response. At NO point in time did we say, we couldn't do it. You're basing this off of the preliminary question we were asked about our budget and where we \wanted\ to be. We quickly learned that we were going to have to expand on that budget to meet all of the requirements that come with a diving pool. Either way, we're counting our lucky stars that we didn't end up doing business with Monster as its taken 16 days just to hear back from you and from what I can see that seems to be a trend among your customers. I obviously cannot attest to the quality of the pools you build however I hope this offers a bit of insight to your customer service..
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