Washington, United States
1201 15th St NW #450
N/A
+1 2028002610
I have been a member of my condo board for several years and we have worked with Gordon James Realty for many of those years. I have had the opportunity to use three management companies in my time here and they have been by far the most professional and effective we have used. The account manager communicates regularly and effectively with the board, follows up well on all issues facing the building, and effectively negotiates our contracts and services. They make good use of online portal services to organize the building and communicate with the residents. They have dealt well with difficult parties we’ve had to interact with as a building. I have word of mouth recommended them to other friends in other condo associations and I am endorsing them here.
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I've worked with a few of their agents on a good number of transactions and I can say this, they're the most knowledgeable and driven group I've worked with. Being a lender, I have worked with a ton of different agents and these guys are different. No matter how large or complex a sale is, they always seem to figure out a way to get to the closing table. They're prompt and responsive, which makes the process a lot easier and quicker. They will outline the steps in details so it is very easy for my clients to understand the requirements. Wouldn't hesitate to refer my family and friends to them. All in all, I couldn't have better things to say. David Marcano Planet Home Lending
If you’re looking for a company with people who actually care about your home & can get things done go with Gordon James Realty! Gordon James Realty managed my 3 bed 2 bath townhouse in DC from 2016 to 2020 while I was overseas. I had quite a bit going on with the move and had never rented my home out before, so I knew I would need to find a company that would make sure my house was taken care of while it was being rented out and actually keep me in the loop if any major issues came up. I was worried about the upkeep of my home and ultimately the prospect of handing my keys over to future renters, but Gordon James immediately put my mind at ease with their professionalism, attention to detail, and speed. I admit, I kept putting off getting my house taken care of with all the other arrangements that I had to coordinate at the time, so their ability to jump in and take care of everything was a life saver. I found Gordon James’s website on a property management search engine and submitted a request on their contact form. I had done the same on a couple of other property management sites, but Gordon James got back to me pretty quickly! I didn’t feel like I was at a dealership getting the full court press where they try to confuse you with numbers or promise you things they can’t deliver which was refreshing. They took care of everything needed to get my house in front of renters. They captured great pictures and a video walkthrough of my house and got them posted online. They found a really nice couple to lease our home and my husband and I had zero complaints when we returned 4 years later. I’m big on communication and there wasn’t a second that I didn’t feel like I didn’t know what was going on even though we were thousands of miles away. Whether it was the time our AC unit had a fit and needed to be replaced, or just knowing that seasonal maintenance was being taken care of, Gordon James took care of it and kept me in the loop.
I started working with Gordon James in January 2017. I was a little hesitant at first, but it ended up being the best decision. I own a single-family home in Arlington (Clarendon) and thought it would be easy to get rented. Why would I need a property manager? While it was easy to get rented (which I did before hiring GJ), I ended up selecting the tenant from hell. First, had I used GJ, they would have done rigorous background checks/screening and I would likely have never found myself in that position. Things with the tenant got off on the wrong foot immediately – she was unable to figure out how to use the front door lock despite my husband going over to show her, and even taking a step by step video. She demanded that we get a new lock. For the first 2 weeks, every morning I woke up with a minimum of 5 emails in my inbox, typically sent between 12 – 1am. The (irrational) complaints were overwhelming, and I didn’t know what to do…she even threatened to sue me… Gordon James took over and to say they saved the day is an understatement. They handled her many, many requests, and because they are so well versed in VA rental laws, knew exactly which ones needed to be addressed, and which ones were bogus. GJ saved me a ton of money because I probably would have said “yes” to everything. They also have an in-house maintenance team which keeps the costs lower for owners. Most importantly, having GJ saved me a lot of time and relieved a lot of stress. Since then, I have now rented the property to 2 other sets of tenants. I have had zero vacancy, and never once had to think about it or invest any time
I spent a lot of time researching management companies in the area due to my relocation. I think it's very important to find a company that will actually care about the property since it's one of the bigger investments people make in life. Also realized that some of these companies do not really know the local laws, which scares me given the tenant rights in DC and Maryland. Anyways, after the long research I decided to go with Gordon James since they had really good contents on their website and was able to speak with someone knowledgeable. Turned out to be a good experience overall working with them through the tenant finding process and moving them in. Honestly thought that managing the rental myself wouldn't have been that difficult, but after a long research on the whole process, I definitely realized that a busy layman would not be appropriately equipped to do so. I think the best part of the experience with Gordon James was that I did not even have to go to their office to get everything done. They provided good information throughout the process electronically so I was able to just read and understand on my own time. They also utilize e-signatures which is very helpful so I didn't have to drive into DC to their office. I'd say if you want your property to be managed properly, spend the money and go with a professional management company. Gordon James is a good example of a professional management.
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