Graham, United States
21421 Meridian Ave E #1
N/A
+1 2538478300
I don't typically leave a review however my experience with Copart Graham (especially whoever answered the front desk phone) was the worst customer service experience I've had. After asking her if I could be added to a schedule for a donation pick up (yes giving my car to them for free) she asked if it was parked in an area that was accessible from the front. I let her know that we have a truck that does not run parked in front of the vehicle and once I knew when a tow truck (or timeframe) a tow would arrive we would move the truck out of the way (since it was on a city street and the truck was acting as a place holder making sure no one would park there). She told me that I wouldn't be able to get on the schedule until the truck was moved. We went back and forth for a while and she made it very CLEAR (with a follow up all caps email) that she would not add me to the pick up schedule. Come Monday afternoon, without ANY warning or scheduling confirmation from Copart, the tow truck driver called saying he was about 45 min away to pick up my car....well since I was not notified and she had said she wouldn't add me to the schedule the broke down truck had not been moved. My husband had to rush home from work to help me push the truck out of the way so the tow truck would be able to access the car. (I'd like to mention that the tow truck driver was the nicest most amazing dude, and was so understanding. I don't think they are affiliated with Copart) Anyways, just don't do business with Copart in Graham if you don't want a headache, worst customer service all around. Rudest front desk lady ever.
like
Friendly people, great prices, treated me good every time I called.
I like buying stuff from copart but the buyer fees are just to high and I would like to see the bid amount go up for unlicensed people if you have bought from them before
Wow - what rude people! The wicked witch who works up front had a horrible attitude. This was our first time at Copart but it will also be our last time. My husband inherited his father's automotive repair business after he passed away unexpectedly this year ( ..my dear father-in-law contracted covid while in a nursing facility following heart surgery). Jared has been working very hard to build up our family business which was greatly affected by the current economic crisis. I don't normally take the time to go on Yelp, Google or Amazon to write a review unless it is a 5-star place that exceeds my expectations. I give Copart a minus zero on customer service. That's being generous, too.
Cheated with a car key. At first they tried to give it away with a key from another car. I waited a week for a new key, but it does not work correctly. This was the last time I bought a car from Copart. Cheating. I do not advise buying from them.
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