Granville, United States
216 S Main St
N/A
+1 7405871129
Toilets
I wouldn't ever go anywhere else and havent for over 20 years! Dr. Wagner and his staff are like family. Dr. Wagner understands when I am a newbie pet owner and need his expert advise but also when it gets close to saying \it's time\ and the compassion that is shown by the entire staff. Today I took my almost 16 yr old cat Ali to have a lump looked at. They were so busy but never faltered with their time and care. Just so blessed we have them in the community. Thank you Granville Veterinarian Clinic.
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Took my puppy there and paid for a full exam and all his shots. It was around 150. The doctor (I believe doctor Wagner) told me that the second round of shots which happen in about 3 weeks or so will just be a tech visit and I'd be in and out. The first visit I was charged the full exam fee. I also got charged the full exam fee the second time. An extra 33. I called and asked because I did not realize it when I paid. I was told because the doctor gave him the shots the second time that I get charged an exam fee. I explained what I was told a few weeks ago and they said that there was nothing in the notes and I basically was stuck paying the extra 33. Pretty shady to steer away a customer for only 33. I did not ask to see the doctor I just came for the second round of shots. It was also not quick. My appointment was at 1020 and I did not leave until about 1150. I definitely will not be back and I hope more of their customers ask more questions and pay more attention to their bills. I did not think I'd have to have something on writing for 33. Too bad I paid in cash or I'd just dispute the charge. Edit: I also noticed I was charged 10 for a nail trim. I was concerned about his one dew claw and they said they would trim it. His other nails were fine but they decided to trim them as well without asking. I didn't mind at first because normally a nail trim was complimentary so I didn't expect to see a 10 charge. This vet has turned more into a money mill than a vet. I understand a business is a business but after spending 320 in three weeks and having all this happen it's a shame. Finally, one last thing I noticed, the person administrating the rabbies vaccine was a lady but it is stamped by a guys name. I'm not sure if that is standard vet protocol or not but on top of that, the vaccine they gave him expired two days later so that's questionable. Edit: I changed to 4 stars as I spoke with Caleb and he made things right so I appreciate that. Thank you Caleb.
The staff is very supportive and they are always happy to see my dog and know him by name. Even when we haven't been there in awhile, they remember my dog and that puts my mind at ease that I'm leaving a family member with people who care and are affectionate.
Friendly and professional staff. In addition to basic care we've had 2 emergencies which were scheduled immediately with no wait. Dr. Wagner and Dr. Primovic take great care of our pets.
Friendly, professional, helpful staff.
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