Grapevine, United States
1001 S Nolen Dr
N/A
+1 8779227374
Delivery
Wheelchair-accessible car park
I HAVE BEEN DOING BUSINESS WITH THEM FOR SOME TIME. SUDDENLY ON MY LAST ORDER OF 1000 CARDS THEY DELIVER 324 ONLY. AND THEY REFUSE TO ACCEPT THEIR MISTAKE OR TAKE RESPONSIBILITY OF THEIR MISTAKE. EXTREMELY UNPROFESSIONAL.
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We started using Gotprint for printing services because the price and quality are good. We currently spend around 40k/yr on printing, we wish they had more custom printing features/services. The packaging and shipping needs more improvement. The packaging - the first few business card orders they shipped them in the standard business card boxes and then in a larger box, later orders the business cards are shipped only in large boxes that fit the order size. When we received in large boxes a bunch of cards are damage, but thats not a issue. We cant store these boxes at our sales desk because of the size. Our sales staff cant take an individual box and keep it in there car. See pictures of the box sizes, they are 12x7x8, 11x5x14 vs the 9x2.5x4 boxes Shipping - They charge shipping on each item and don't have bulk shipping. Our office is 15min away from their printing facility, and they don't allow pick up. Also don't pay for the rush production, it doesn't go any faster.
Everyone's experience is different. Mine was beyond outrageous. I paced a rush order with the next day shipping on Tuesday and made follow-up calls every single day after that, each time waiting for a representative 30-40 minutes. On Wednesday I was told everything was on time, no worries. On Thursday - everything on time, shipping out today. On Friday - sorry it hasn't shipped and next day shipping doesn't include Saturday delivery so you'll get it Monday. After getting a supervisor Saturday delivery was approved, so no problem you'll get it before noon on Saturday. On Saturday, when it wasn't delivered - sorry it hasn't shipped and no one can enter the shipping room on a weekend. On Monday at 3 pm - no it hasn't shipped but will be going out today. At this point I'm screaming. I'm already at the conference I needed the business cards for along with my colleagues, and none of us have business cards. Another supervisor got involved and the cards, in fact, were finally shipped. They were delivered at 5:20 on Tuesday evening. The quality of the cards wasn't what I had hoped for either. They were pale as if the printer was running out of ink. So, 77 for the cards, potentially thousands of dollars of lost opportunity, hours on the phone, and the end product that has to be re-printed.
I have ordered two sets of prints and both were not as requested. I don’t know what is so difficult. I literally missed my company re-opening because of this companies lack of following directions. So irritated.
We have spent 3643.40 with Got Print since January. After multiple failed attempts to JUST get some business cards from them, they shipped us the wrong cards, then asked us to ship the cards to the right people. They had UPS label the wrong cards and they came back to us. We are now 2 weeks behind on a project. They have offered Nothing but a mere reprint and standard shipping. When I called today and asked to speak to a manager, Brenda told me there isn't one. So, how to move forward? I have staff waiting on work, 2 weeks, no product, no manager and no resolution. Utterly disappointed. Note: This is not our first time with issues, but the first time that Got Print just doesn't care.
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