Grapevine, United States
4051 Freeport Pkwy #300
N/A
I have had similar horrific experiences to other reviewers below and also know that the company has written fake reviews on numerous sites in addition to working to have negative reviews taken down. It is by far the most inept and worst company I have ever worked with in any industry period. ShipBob has cost our business thousands of dollars due to a never ending list of mistakes. Since we started working with ShipBob they have made every mistake possible and have screwed up in ways that I did not even know were possible. They have also made the same shipping errors multiple tomes despite assuring me that they looked into the problem and that it won't happen again. Customer service is friendly, but provided solutions verbally that they then retract in emails, pretending as if they didn't make them. I would recommend using Shipbob to companies that want extremely low customer satisfaction and a huge amount of headache, angst, and frustration.
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Polite people Fast loading was for me And they can also take u before your appointment I wish there is number we can call but there not
This company has been scam after scam. First they gave me a very good quote on shipping prices to win my business and agreed to zero receiving fees. Then they started raising my prices within just a few months and charging me for receiving fees without notifying me. Some shipping charges ended up over 4 times higher than the quotes. Then they took customer returns and put them back on the shelves and shipped used products to new customers without ever notifying me. Then I called twice after all the horrible experiences to cancel my account. I did a return shipment to retrieve the rest of our company's inventory and they sent back a box of spilled and damaged products with no packing materials whatsoever and it was a scrambled box of unusable, broken items. I filed a claim to be reimbursed for the damaged inventory and they never responded or refunded me. Not only that but they messed up at least 1 out of every 10 shipments to customers. They also raised prices to 45 for priority shipping in the US for an 8 ounce small 6x3x4 inch box, after they said it would only be 5 above standard shipping charges for priority shipping. They never refunded me for products that they lost or damaged, even when I made claims. They never closed my account even after being called twice about it and have charged me for storage and membership fees 4 months after I requested my account closed. They still haven't replied to any of my claims. They just do a terrible job, take your money and continue to charge your credit card even when they are providing no service after your account was closed. This company's business model is designed to profit by screwing over small companies. Do NOT use this company.
We lost thousands of dollars with ShipBob sending the wrong products, mispacking, losing our inventory, taking 50 days to stock inventory, three weeks to ship, etc. We had to issue so many refunds, lost dozens of customers, and our reputation took a hit. A huge headache, we are changing 3PL ASAP. Their \service\ team is also outsourced in India and they are powerless to help. Also, 5 star reviewers below work for ShipBob (Google their name ShipBob), and many of the glowing five star reviews on other sites are fake. Soco Botanical's 1 star review is on point.
Quick service and great group!
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