West Park, United States
5798 SW 23rd St
N/A
+1 8443319393
Great Customer Service! I placed my order for some compost and top soil, and was unsure of my measurements. Jack was happy to help me to confirm my numbers as well as the delivery date and even offered to call me back about a modification. My order arrived within two days! (My two neighbors are still waiting for rocks and mulch they said were on backorder) The gentleman that delivered my soil arrived in the cleanest dump truck I have ever seen. He carefully unloaded in the driveway and was extremely careful . He was such a kind man, I am sorry I did not catch his name. But what great service!! So I had to recommend this company to my neighbors! My garden looks great!! Thanks Jack, and all the staff at The Gravel Shop!
like
Great service and a great price as well. I was initially concerned about purchasing stone on-line, but now would recommend Gravel Shop to anyone.
Highly recommend this company. They are based out of Florida but do shipping all over the country. The professional delivery and high quality product was way above our expectations. We live in a rural area, found them online and rolled the dice. Definitely a win win for us
Ben and team were wonderful in helping coordinate a timely delivery the next day. great website very easy to understand and peruse. Always great to find local shops doing great work -- highly recommend for all your gravel needs!
Buyers BEWARE! This company was scheduled to deliver an order on Tuesday between 8am and 12pm. At 11am, after confirming the order, I was notified that they only had 4 yards of the shell I ordered and wouldn’t deliver a partial order. They rescheduled for the next day. I had more than 10 phone calls with this company regarding the issue throughout the day. At the end of the day, I confirmed the delivery for Wednesday. At 7:15am on Wednesday morning I received a voicemail from Robert where he stayed twice in the message that he has “confirmed that everything is good with your order” and that it would be delivered between 8am and 12pm. I returned the call and confirmed again after receiving the voicemail. Wednesday morning the delivery arrived...and it was only 4 yards! A partial order! Everything was NOT good. After countless phone calls and emails I was informed that an invoice for the additional two yards had to be paid, which was never mentioned during any conversations on Tuesday. They claim they sent emails, however, it was discussed that their emails they “claim”’to have sent were not being received and to communicate via phone. It is now Thursday, and I am being told that the rest of my order can’t be delivered until Friday as their “window”’for delivery isn’t open. Meanwhile, I’m paying my team each day because of this company’s failure to fulfill their orders. Before you order, prepare yourself for a headache and additional expenses and time wasted because this company doesn’t care. As of right now, they have refused to do anything to make it right. This company appears to be a middle-man scam, and I wish I had read the reviews of other people’s experiences before ordering through them, as their appears to be a trend. It appears like a nice and easy process to order from them- but brace yourself for a nightmare.
Got most of the information on their website however,I had a question (email) and was given an answer the same day. Ordering was very easy and set up a date and time frame for delivery. The driver called the night before for instructions and he was there on site 10 minutes early. Very nice guy (Louis). After spreading the first truckfull it was apparent I needed a second load. Sent an email explaining my situation. Within 15 minutes Ben called me back. He arranged for me to get a second load the same day. Great customer service and very easy to do business with. I would definitely use them again.
Satisfied customer here in western N. C. Got my order a day ahead of scheduled delivery..
I spoke to Gravelshop at length via email and on the phone at about my project needs. I impressed the importance of them that I was flying someone out from out of state for one week to work on a project and that timely delivery was of the utmost importance, even about price points given I had mobilized expensive equipment and people for a specific date. They assured me they would have no issue meeting their commitments since I paid a week in advance and they only need 2-3 days. They were to deliver 80 yards of #57 limestone on a Friday. None of this showed up on Friday or Saturday, or Sunday. They didn't even bother calling me at all. I had to contact them and they simply apologized and said they will get it there as soon as possible. Now the project is done and I asked for recompense given that they took my money with the promise to deliver the material on time. Since they didn't I had to rent equipment for another week costing me another 3,500 dollars not including the employee downtime I had from someone I flew out to work all weekend that had nothing to do without any material. If time is important to you, don't listen to their lies and commitments they make verbally as they do not support such verbal commitments and when they screw up big time, they will back off any responsibility by saying their terms of service clearly says that despite the promises they make, they are not going to be held accountable by such. UPDATE: Did have to go back and forth with them over a BBB complaint as they kept quoting their TOS. The final result was appropriate though as they did agree to refund all delivery fees totaling 800. I find this to be an appropriate resolution and will use them in the future for any needs that do not have strict delivery timelines that must be kept.
Deli
The best companies in the category 'Deli'