Arlington, United States
1098 Massachusetts Ave
N/A
+1 7816481300
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
I had a pleasant experience purchasing my new motorcycle from GBM. The salesman Kit is very knowledgeable and patient to me. He helped me pick out a bike that is my good fit. In addition, everyone who works there is quite welcoming. Josh from the Parts and Gears department is very knowledgeable. He went above and beyond to assist me find a helmet that fit my head. Overall, it has been a very good experience there!!!
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Service department personnel were friendly and attentive and were able to schedule my service appointment for only a few days days later. I was told over the phone, several days prior, that appointments were 3 weeks out so I was pleasantly surprised by the quick scheduling. Being new to the area, I also will need an inspection for registration which is a short turn mandate by the state. The Service folks assured me they'd take care of me inside of that 7 day requirement. I was greatly appreciative of that as well.
Can't get anyone to return a phone call! It's hard trying to support local businesses during COVID when they don't seem to can't to be supported. Response to owner: I wish you returned my phone calls as promptly as you replied to my review. Too late; I had no choice but to take my business elsewhere. I use my bike as primary transportation in the summer.
Great experience with GBM, buying process was very easy and staff was extremely helpful, would highly recommend them for you motorsport needs.
I recently bought my first bike here (a Kawasaki ninja 400) and I was incredibly satisfied. When I walked first walked in, I was kindly greeted by one of the salesmen named Brice who was very knowledgeable without being over bearing which was super nice since I usually can't stand people who are clearly trying to sell you something. Brice however just talked to you like a real person and that really sold me. Josh in the retail department was hilarious and made waiting for them to prep my bike super enjoyable. Brian in the Finance department worked super hard to make sure that everything with the money aspect went through cleanly and smoothly. All in all a super positive experience and I would highly recommend this dealership for any motorsports needs. Tldr; Bought my first bike here. Super nice staff. Smooth buying process. Would recommend. Shout out to Brice Guillaume for being the man.
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