Greensboro, United States
1206 E, Wendover Ave E
N/A
+1 3365456115
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I never received any confirmation email or information of my order, it’s been a month now and still hasn’t arrived. I do not get any responses to any emails and when I call the shop they claim they are new and don’t know anything and can’t help. I’m pretty sure this company is fraud and I will be reporting it as so unfortunately. I wouldn’t buy from them online at all.
like
Good selection of boards. Friendly staff.
Very friendly and knowledgeable staff. Got my in and out promptly. Would definitely recommend their products and service.
The reviews about poor customer service from online orders couldn't be further from the truth. After placing an order I was worried I may have selected the wrong size so I quickly sent an email to get some clarification. I got a call back in like 10-15 minutes and got everything squared away which tells me they're on top of their game and not to mention, one of the only places I could find a specific snowboard boot. Will be coming here first for future items.
I do not want to give them one star but it will not allow me to post without doing so. This is the poorest customer service I have ever dealt with in my life. Do not order from this company. I did on Oct. 20th and returned it shortly after receiving it. It was the wrong size and not what I expected. I requested a refund and ever since Nov. 12 they have not returned my money. The amount was an item costing 131.95 and they will not nor have they tried to return my money. On Nov. 12 someone sent me an email saying the money was refunded but it has not shown up in my bank account. I been trying to resolve this issue since then. I cannot reach anyone by phone. I been emailing this company and calling since Nov. 2020. I used a site call Afterpay to support the initial transaction and they have been trying to help me resolve the problem as well. They have not had any success either. I am beginning to think like others that are reporting on this site - they are demonstrating to me they are thieves. I hope this review get someone's attention. If not, I plan to write a review every week!
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