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Choice Home Medical Equipment

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Greensboro, United States

choicehomemed.com
Medical supply store· Clothing store· Wheelchair rental service· Oxygen equipment supplier· Wheelchair store

Choice Home Medical Equipment Reviews | Rating 3.7 out of 5 stars (5 reviews)

Choice Home Medical Equipment is located in Greensboro, United States on 8642 W Market St # 158. Choice Home Medical Equipment is rated 3.7 out of 5 in the category medical supply store in United States.

Address

8642 W Market St # 158

Phone

+1 3366650606

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Y

Yisraela

Every time my husband orders his mask, it's never right. I asked them if the person knows how to read that pulls the order from their warehouse, and the person that gives me the order at their facility when I pick it up, never even checked the order number...once again I have to call and tell them they didn't get it right, again. The worst customer service I've ever dealt with.

C

Christopher Rose

Great company very knowledgeable staff.

A

Angel P.

Horrible customer service. I do not recommend them because if your machine has issues and is under warranty they will not assist you. Your hands will be tied because technically it's not your machine and you can't do warranty claims without their consent. Another issue is different insurance companies require you to use machine different amount of time. For example my company says you have to use it 70 percent per 30 days however home medical lies and says 100 percent of the time. I have always dealt with Jennifer she was nice and sweet. She was the one who gave me my cpap machine. Things worked great until it fell over one night and got water damage. I called Jennifer and was told to air it out for a couple of days and I should be good to go. I did that but then it started having a foul odor that smelt like mold. With my health condition it's not a bright idea to inhale that for four hours a night. I notified them and was told to use vinegar to clean it. I did that still same problem called back in. I was treated like a lair and they were nasty and rude. I was told by Sharon that she has never had that happen before but if she looked on Google she would have heard about it. She does not know how to talk to people. She kept stating its not in my notes. She acts as if I can make her employees put correct information in their files. I don't understand the problem when the machine is under warranty and they could just send it in months ago or ask me to bring it in to them to be repaired. They did nothing for over two months. I didn't see the point in calling every day about the issue when I made them aware and they knew what was going on. I got a call from them saying to bring the machine in because I was not using it. They already knew why. They failed to assist me. Now I have to fight with my insurance company to have the machine replaced. Good thing I recorded my phone conversations as proof that I tried to work with them.

H

Herbie Drumheller

Was missing the mask from my order,only received the tubing and have been calling for 5 days , noone has returned my call. Automated service is all you get to listen too.

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Tim Hegler

Wow David you sound like you cant be pleased by ANYONE..... I personally have done business with them for years and always had great service and quick responses. Two other people with CPAP machines that I know also deal with them and have had outstanding response. I even had one of the staff actually drop off a part on the way home because she lived near me. Now that's customer service! They also took the time to tell me my doctors office had relocated and gave me the new address. As far as insurance goes...... Choice Home isn't at fault...... I think we all know where that blame goes. The rules are the rules in that industry. CHOICE HOME gets 5 stars from me.

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