Louisville, United States
4003 Collins Ln
N/A
+1 5024254776
Wheelchair-accessible entrance
WORST Company I've ever dealt with!!!! Absolutely NO communication whatsoever!!! I purchased a brand new model# 3311 Margarita Machine 4-29-19 and it stopped working only 4 months later in mid September . I called the merchant and was given the 1-800 number to call for assistance on 9-28-19. I called customer services on 9-30-19 and couldn't get a representative due to "high volume calling" so I left a call back number. No one returned my call so I called again on 10-1-19 and finally spoke to someone. I was instructed to submit a service request on their website and include an attached copy of my receipt. After doing so I would be contacted within a few days to schedule a warranty repair. After a week with no response I submitted a 2nd service request on 10-8-19. By now I've gotten extremely frustrated by the fact that the company is doing nothing to correct the issue. I emailed two separate sales representatives for my area on 10-10-19 and only one replied. He assured me that he would reach out to the appropriate people and get the warranty repair in motion. It is now the end of October 10-26-19 and I have not received any type of communication from the company. I am now in the process of taking legal action. The company should be held accountable for selling faulty equipment.
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As a supplier for Grindmaster-Cecilware, I couldn't be more frustrated with the lack of communication from various departments. I've never dealt with a company that blatantly ignores emails and calls for supplier meetings/visits. Hopefully things change under Electrolux ownership.
I have two machines from grindmaster, a RC400, and a counter top fryer. They both have performed marvelously, especially the fryer for making chicken wings!
I have been working for Grindermaster Cecilware for the past 6 years and have no complaints.
Has been a great place to work, I joined them in 2012
Fantastic company!! Wonderful products, great customer service
We purchased two a Ugolini Mini Gel System from Grindmaster. The first one broke within a year as did the second machine. We maintained the machine perfectly, cleaned it twice per week. When the machine broke, they gave us a warranty authorization code to fix the work. It took over two weeks to get a technician out to repair. They didn't repair but send us a bill for about 2600!. We called Grindmaster tech support back on the phone. And they said they made a mistake, its not covered under warranty. The tech support guys, says to me. DIDN'T YOU EVER MAKE A MISTAKE? I thought the guys was joking! We wasted three weeks of being down without a machine and lost a ton of money, cause Grindmaster made a mistake! Do yourself a favor DONT MAKE THE SAME MISTAKE I DID BUYING FROM GRINDMASTER! They do not deserve 1 star, should be 0 stars!
Have had friends and family work for Grindmaster over the past 6 years. They genuinely have concern for their employees and the company and employees work extremely hard for their customers.
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