Gulf Shores, United States
401 E Beach Blvd
N/A
+1 2519817400
Last part of the day, last minute booking, kids are so excited to parasail.... I paid 75 per person not including tip and my children flew from 7:08 and came back to boat dock at 7:12 pm. I immediately went and notified the lady at the desk, Alexis, (while my kids were still on the boat) she had absolutely no customer service and brushed me off and told me they fly for 7 to 10 minutes, so I gave her the specific times and she repeated herself. This was fun for the kids while it lasted including the banana boat ride but definitely not worth the money especially a 20% tip that we prepaid. The boat captain was Harold and the lady at the desk was Alexis. Definitely not returning and do not recommend.
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This was such an awesome experience! My husband and I took our kids parasailing as our last activity on our vacation and we're so glad we did. Everyone had an amazing time. Unfortunately there was a weather delay so we had to wait but the lady at the desk (Lexi maybe?) kept us informed and was extremely accommodating to us. Allen gave an awesome banana boat ride and Harold is a great captain who obviously knows what he's doing. Overall it was a great time and I will definitely be back
Our half hour jet ski rental for two jet skis out of Gulf Shores was cancelled due to closure of the Gulf Shores location, however we were asked to come to the Orange Beach location instead, which we agreed to, but then we found out it would be a different time, which we would have agreed to, but we were then told, the half hour rental is not available in Orange Beach, so we would need to pay more and do the one or two hour rental out of a different location at a different time or we could cancel and get a refund. We would have been willing to keep our reservation if half hour reservation could have been kept at the new location and time but Brantley refused to work with us and insisted they could only do one hour and two hour rentals. I stated we had small kids and did not want to be out that long but that did not matter. Apparently the Orange Beach jet skis can only run for one or two and can't be cut off after a half hour. This is purely a customer service issue and the company and/or staff have no desire to provide a great experience for customers. Brantley ultimately rudely said she would cancel and refund and hung up on me. To top it off...it has been 4 days and my refund has not been issued yet. I am still trying to get it and wanted to hold on before reviewing the company but I've had no response from them about this refund. I do not recommend making any plans for your vacation with them unless you want disappointed kiddos.
We went with this company because they had a 5 off per person coupon. We had a reservation for 11am. We ended up waiting over an hour for less than an 8 minute ride. It was not worth the money and time. Banana boat rides are awesome just choose someone else to go through.
This was awful my mom could have pulled me faster on a tube we had an in tire conversation with the people we rode our banana boats which tells you we were probably going less than 7 mph DO NOT WASTE YOUR MONEY!!! It was like 5 mins for 55 dollars for 2 people they say take off everything you don’t want to lose I could have had my phone and my glasses. It was ridiculous
Deli
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