Gurnee, United States
3880 Grove Ave
N/A
+1 8476726188
I have been taking my puppy Oliver to Central Bark for about 1 year and they always pay attention to all of my requests, I always have a great experience with them. The staff is always friendly and the Owner Layne is always very nice and helpful. Whenever I pick up Oliver, he smells so good and looks awesome. Even the location always looks clean, I’m always very impressed with their services, I highly recommend Central Bark of Gurnee IL.
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Might be good for doggy daycare, but they did a rather poor job grooming my pup. His hair is uneven, and he looks nothing like the reference pictures we showed them. So disappointed. I could've done this at home and saved 50.
I brought my dog in for a grooming and when we got him back he was completely shaved down to the skin. My poor puppy even had cuts from being cut too short. The little hair he did have left on his paws and ears were uneven and horribly butchered. I didn’t discover all the cuts and nicks till I got him home. I proceeded to call and was told I could bring the dog back for it to be fixed. How can you fix a dog with no hair. I asked to speak to the manager. When he never called me back, I called back on another day and got him. He said he did not notice the cuts on the dog and he had had a little matting in a couple spots so the groomer decided to shave him down! The owner was not concerned about all the cuts on my dogs face or body or the botched shave down that wasn’t even done properly... it had stray long clumps of hair all around. The owner told me he could not compensate me and there’s nothing he could really do! Really?? I find this to be horrible customer service . Why not offer the next grooming to be free? Maybe half price? I will not be returning to this establishment ever again. Save yourself 85.00 and take your dog somewhere that has a professional groomer and good customer service.
So happy to have found a place that can groom my dog the very best!
They are awesome and give the best care for our two puppies.
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