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North Shore Water Reclamation District

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Gurnee, United States

northshorewrd.org
Reclamation centre· Water treatment plant

North Shore Water Reclamation District Reviews | Rating 2.5 out of 5 stars (5 reviews)

North Shore Water Reclamation District is located in Gurnee, United States on 14770 William Koepsel Dr. North Shore Water Reclamation District is rated 2.5 out of 5 in the category reclamation centre in United States.

Address

14770 William Koepsel Dr

Phone

+1 8476236060

Accessibility

Wheelchair-accessible car park

Open hours

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Gabriela Rosales

Disgusting service. No one can explain anything, to pay online you have to go through 5 different pages which is sketchy, then when i try to pay (only at the bank) its cash only... ?? What exactly are the benefits of paying your outrageous bills?

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Monica Vallejo

The worst service I have ever experienced in Lake Couty, so sad that it is a government office. Staff needs to be replaced specially Mari & Tania. They need to hire more people because every time I call no one answers and or I always get told that they are not at their desk, but when I call from a different number they answer very quickly! If I ask for a copy of a bill they take forever to to give it to me. I have to send the request and it can take months to receive the copy of the bill that is past due by the time they reply! Tania & Mari transfer every call to the supervisor and the poor man has to face the customers because of those two ladies horrible customer service skills.

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Carmen Juarez

This company has worst customer service, staff is very rude! They are unable to assist you promptly and make you wait hours, for something that is so simple. DO NOT EVEN TRY AND SPEAK TO A SUPERVISOR THEY WILL GIVE YOU THE RUN AROUND AND WILL NEVER GET A CALL BACK EITHER!

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Family Homes

Very unprofessional STAFF. We I have tried calling several times and no answer and when they do answer they keep me on hold for long periods of time. I have spoken with Mary & Tania and they are very cut and dry. No customer service at all. Everyone has bad days but come on... on a daily basis. I'm not sure if they are overworked since they always say they are short staffed but how is that our problem we are just trying to get them paid and keep our accounts cleared. My advise.. SMILE when you answer it just might help :)

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Cynthia Tervydis

If you want excellent service, contact Pamela Armstrong, a \User Charge Clerk.\ After reading the other reviews here, I went online and the other two names were included along with Pamela , requesting a response to my inquiry. Only Pamela responded. (The other two were Maricela Martinez and Tanya Blum. I assume these are the two women that other complaints were referencing.)

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