Gurnee, United States
1551 N Delany Rd
N/A
+1 8473362700
Had an older driveway, probably 25 cracks on cracks and potholes that made snow removal a Joy. Was collecting estimates this year to set a baseline budget. Erik came out and discussed what I was looking for. He suggested replacing half of the driveway I rarely used with a sidewalk that could connected to my sunken and damaged sidewalk along side the house. Total bid for removal of old sidewalk and asphalt, grading and install was way under what others had just on the driveway. Crew showed up and worked clean and quick. Had a few adjustments to the original plan to meet code and grade to help with drainage. They were prompt to seek my insight and partnership with ideas and no additional cost. Erik my salesman was great to support throughout the process and even helped set up a scheduled seal coat in the spring to help keep the asphalt in top shape. Timing and scheduling I know would be impacted by weather. The only reason I didn’t give five stars is the communication could be better so I could plan when to move a car and such. They send a great detailed email the day before they show up (sometimes after 10p) but it’s generic and doesn’t line out what work will be done. I often got up early and moved my car and didn’t need to. Was really excited about the work performed from total Paving.
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Everyone was professional and fantastic. Bid the job the way I wanted them to. Eric kept me informed and they did a great job. Highly recommend them to anyone in need of paving services.
While the work was good, the business side was disappointing and a very challenging process. Had I known I would've chosen a different outfit to R&R my drive and walkway. Eric Lopez, the sales rep, was negligent, disrespectful and dishonest. Added 40 tons gravel that was never delivered. After negotiations, the partner, Jorge, deducted an arbitrary 60% of material but only reduced the cost by 40%. In addition, there were scheduling issues, brick pattern choice not presented until the order was placed the night before delivery; several other quoting errors. This was my first home project and now set a bad precedent for other projects planned. Very disappointing for a 10k job (18 hours of work performed). Update: Total Paving - your generic response to disgruntled posts is the lowest possible effort to mitigate issues. But expected. In any case, I've paid in full and the bad press will be your burden to bare for not addressing when you had the chance.
After waiting weeks for an appointment for an estimate on a fairly large project for a new driveway and replacing all our walkways and decks I was finally able to set an appointment for the 10th. I left work early and waited through the set and time and beyond. No one ever showed up, no one ever called, no one ever emailed. Followup. After posting the review I was contacted by one of the owners and an estimate was quickly arranged. Though I will not be using them for this project their attention to fix the problem was greatly appreciated.
Total Paving’s initial 7-page proposal detailing how they would perform the work was impressive! We chose to spend 2,500 more in choosing them over the other proposal because of the thoroughness of their proposal. And they did everything they had in their proposal, no shortcuts. The people doing the excavating and other site work were very capable and cared about the quality of their work. The foreman for the retaining wall and brick pavers work is an artist and had 30 years in the business. The paving was great! The hand-packed edges were amazingly consistent and the whole driveway was properly pitched to shed water away from the house. We have received numerous compliments from neighbors and others that walk by our house. We highly recommend Total Paving!
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