Hackensack, United States
331 Summit Ave
N/A
+12014572300
Never had an experience with Dr Kamal but Denise was excellent. Front desk staff never listens to patients requests. I’ve asked them on multiple occasions to send all my labs to Quest, however for every appointment (even when I tell them before getting labs) they consistently sent elsewhere causing me to receive multiple bills that almost went into collections. Will be leaving this office since Denise is no longer working there
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I first went to this office when I moved to Hackensack many yrs ago, at the time Dr Kamal was a still a thriving practice with not many other providers other than herself. She even asked me info on hiring a provider since I am also a PA. As the office got busier I noticed a lack of empathy in different circumstances. I decided to leave the practice when I was starting my IVF journey and needed to have a polyp removed before I can start the process. I called Dr Kamal and she informed me that it was going to be the beginning of Ramadan & she could not do procedures during that time, myself working with other surgeons that take part in Ramadan during that time and still scrubbing into cases with them, I didn’t understand why it was different for her & why she could not do the procedure because it was vital to me starting my IVF cycle at that time. I left the practice for two years after that and recently decided to go back just for a GYN annual exam. I had an appointment for 2:45 which I was late for but before I could say why I was late the PA said to the receptionist no I’m leaving, walked around the desk went upstairs got her belongings. I know that I was late but there were different professional ways this could’ve been handled like calling the patient prior (since I was her last appt)& informing me that if you can’t make it by a certain time the provider has to leave or at least asking what we’re my circumstances for being late when I got there instead of being very rude and stating she was leaving in my face (something I have never done to a pt in my 18yrs practicing). The reimbursement for a GYN exam is not that big as it is for an OB patient so I’m sure I won’t be missed but nevertheless I will never go back to this practice due to the lack of professionalism and lack of empathy to what other people may be going through.
Front desk Staff is unprofessional. Nice/nasties on the phone, sent the wrong prescription and still waiting 2 weeks now for the correct one, even after the doctor called me to say they would personally send themselves. They can't even take a message properly and tried to blame me for their mistake. Women go there for help that we PAY for. Thats NOT how a business should be run. F.u. if call me karen, this place is a no go.
One of the worst front desk staff I have ever seen. Every time I go in the person in the front is either on their cell phone or talking about mon work related things causing me to wait until they are done with their unprofessionalism to be checked in. I called yesterday to get urgent information about a medication and was told by a front desk staff that I would get a call back that day. I am at work today and just now received the call back which I was unable to answer. I had to call back in and ended up speaking with the rudest front desk person who cut me off as if I was talking to much when I started to tell her I never got a call back from a prior callback request. Liliana was extremely rude. I have a worked as an office manager in the past and know very well that Liliana would not be answering calls with that attitude and definitely would not be working with an attitude like that. Another reason I will make this follow up visit my final visit at summit. Very unprofessional staff.
I went to Summit as a first time patient, in which is was a horrible experience. Initially, I was examined by the NP who was very inexperienced and the examination was painful. Next Dr. Kamal entered and talk about me to the NP as if I was not there. Dr. Kamal completed the visit without asking if I had any questions, introducing herself or seeing if I had any question. I will never go back there and I wouldn't advise anyone to go. They were unprofessional, rude and had very poor customer service.
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