Henderson, United States
1425 Athol Ave
N/A
+1 7025657161
Wheelchair-accessible entrance
We wanted a security door in our new townhouse and we looked at many sites and locations. After doing our homework, it came down to AR Iron since they are local and have very high quality ratings and standards. While talking with Ron, sales manager, he showed use numerous security doors and styles and after selecting the door we wanted, he gave us an outstanding price for such a high quality product. I highly recommend AR Iron for your iron work and security doors.
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Mark initially came to inspect and give an estimate for two security doors. After the HOA approval, we placed an order and they installed the doors within a week. Mark was very patient with us in choosing the design and color and gave his expert opinion which was very helpful. The installers were very courteous, prompt, and clean. The doors add not only security and function but aesthetic and value to the house. Thank you, Mark and the crew!
We own a new home and the builder installed a courtyard gate that is okay. Since we are seniors we decided on improving the security by installing a much taller gate. After reviewing several websites it became apparent AR Iron of Henderson to be the wisest choice. AR Iron’s design matches our home’s architectural elements and it is well built. The installers were awesome and cleaned up after themselves. The door had a slight squeak and they immediately removed the door and lubricated the hinges. I have worked with many construction trades and by far AR Iron is superior than most. I highly recommend AR Iron.
From the sales person to the installers, the customer service was great! Oh yeah, and the security door I purchased was exceptional! Very good quality and exactly what we wanted.
Horrible all around service & product. Initially told 3 week wait, 3weeks later I couldn’t even get an install date, just a maybe sometime next week. Since I needed to be present and they only install on certain weekdays I was able to finally get some one to say my gate and door would be ready by week #5 after order so scheduled them. Everything arrived with issues. I was told after install that they fit/measured frame to inner, I was left with a 1/2” gap on right side I had to take care of after install. Was never told I’d need additional repairs since custom door. Sales guy just said “I told you the frame was wack”. The gate, door & frame all arrived with something reddish bleeding thru the coating/paint, nobody checked/inspected before arrival. Since all 3 needed to be redone they had to delay 5 week out install another day. Since I took off work just for this it wasted my time and money and forced me to get someone else to be there the next day. Aside from all that when I returned I saw scuffs, “custom fit” screen bowing out in multiple places and not all the reddish bleed thru was repainted. The salesman said it was barley noticeable. When I spoke to the manager about some of my issues and asked why was I subjected to some much incompetence he tried to downplay everything and said this wasn’t incompetence. Even the customer service rep who seemed annoyed by my calling was incompetent and failed to follow thru on some of my questions. The only thing this co seems to care about is getting paid. With such a bad custom” product & poor service experience I wish I could give negative stars. Check out all the pics of the incompetence.
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