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Billiard Factory

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Henderson, United States

billiardfactory.com
Billiards supply store· Bar stool supplier· Home theater store· Table tennis supply store· Furniture store· Sporting goods store

Billiard Factory Reviews | Rating 4.3 out of 5 stars (8 reviews)

Billiard Factory is located in Henderson, United States on 375 N Stephanie St UNIT 511. Billiard Factory is rated 4.3 out of 5 in the category billiards supply store in United States.

Address

375 N Stephanie St UNIT 511

Phone

+1 7024340989

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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S

Stock Man

My wife always wanted a pool table but never had the space for it. Moving in to our new home we realized space was available for a game room. Visiting the Billiard Factory in Henderson we met with Robert who was very helpful. The Olhausen table was the one we liked and purchased. The table was delivered and setup with some backup folks. After using the pool table, a friend mentioned the drawer was not closing flush to the table. My wife noticed one of the pockets the felt was starting to wrinkle. One of the pockets when the balls would fill it up sometimes a ball would drop out. Called Robert and he sent Bradley out to take care of everything under warranty. He went over every part of the pool table and took care of the issues we had. The drawer needed parts and he said the slate was slightly out of alignment. While waiting for parts in the meantime, we installed a billiard table light Robert had ordered for us. Bradley and Ronnie returned later and took care of the drawer, stretched out the felt, leveled the slate and aligned the table under the billiard light and answered all our questions. We are not experts with pool tables but feel very comfortable that the pool table was done right by Bradley and Ronnie. They said you would notice the difference playing and they are correct about that. We are extremely pleased overall and really enjoy our first pool table. We stop by the Billiard Factory store all the time checking out stuff. Thanks to the Billiard Factory team. Dan

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Shawnale Wilson

Purchased a pool table November 2020 and have received excellent customer service from start to finish. We live in another state and would drive the additional miles for their service, quality, and respectful communication.

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Dana Jones

OMG! I purchased an Olhausen pool table and it is even more beautiful than it looked in the store. It elevates the room and the set up was amazing. It is so level and plays like a dream! I won't shop anywhere else. These guys rock....

M

Mike English

Just got my pool table delivered today and it looks/plays great! The process from start to finish was pleasant working with Robert Romero, especially when compared to some other pool table shops in Las Vegas! I would recommend visiting this location and speaking with Robert to anyone looking into buying a pool table.

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Enforcer Torres

Love my Pool table. The set up was great and quick. Enjoying as we speak.

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Brian Citro

I ordered a specialty billiards table from them. They were very helpful and professional throughout the process and I ended up getting exactly what I wanted. The install team did a great job! I would order from them again. Highly recommend.

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Tom Asbury

We had Billiard Factory replace the felt and cushions on our pool table. The cushions were cut so bad they needed to be done over. When the service technicians came to install the cushion side boards, they used bolts that were too long and left with the job not done properly. Talking to the service manager Mark, he seemed to not care about the quality of there workmanship. I was also told by there service technicians they do not have the proper cutting equipment to cut the foam that is used for the cushions. Beware of this business. I would give them zero stars, but the review program won't let me.

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Dustin doud

Never buying online again. Paid 15 for shipping for ups ground. 5 days pass by they never shipped my cue. I had to call them for a tracking a number that wasn’t emailed to me. Then my tracking number doesn’t even work. Unreal never buying from here again. Garbage, if I could give no stars I would

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