Herndon, United States
400 Spruce Ct
N/A
+17033496393
At the risk of being too on the nose, they should call themselves \Unreliable Repairs.\Absolutely, 100%, DO NOT USE THESE PEOPLE. TL;DR: horrible customer care. In May, they came and eplaced\ a hose assembly for my refrigerator's water filter. By July, conveniently outside the warranty, it started having the same problems. I described the issue over the phone as the same issue, and they insisted on charging 59 for a service call just to come out without the part, diagnose it as the same issue, then schedule a follow up call. We set a two-hour window for them to arrive. After the window had passed, I called to ask when the technician would come, and the dispatch informed me that the part hadn't arrived from UPS, so no one would come. As soon as I pointed out that they should have called to let me know that BEFORE I sat home and waited for them to call, they hustled me off the phone and said that they would contact UPS to find out when the part would come. An hour later, I still hadn't gotten a call, so I called back. No one picked up so I left a message. The next day, I called two hours after opening to ask what happened to the part. I think they recognized my number because they didn't pick up, but they picked up when I called from a different number. I voiced my frustration, and even though this was obviously their fault and they should have apologized, the dispatcher cut me off, raised his voice, and said he didn't have time to deal with me. I told him I wanted a refund of my money, but he said he had already ordered the part and wanted to do a service call tomorrow. I told him that was unacceptable, and he said he didn't want to deal with me and would call me later. They are incompetent and outrageously rude, if you are able to get them to show up or get on the phone. Run like the wind.
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Horrible, horrible business. DO NOT WORK WITH THEM. They spent over 2 months trying to fix our ice maker. They came to our house 6 times, had to \order different parts\ 4 times. Every single time the technician was late. One time the technician tried to come at 10pm. Multiple times the technician no showed and didn't call to let us know. Finally we just had to argue for a refund because it was clear they could not fix anything. They should not be in business.
Sat Morning I called All Appliance Pro. Great repair service. Have used them 3 times. Twice on Sub zero Refrigerator for different things about a year apart Lucky was very knowledgeable, knew exactly what was wrong With My REF I was pleased with the level of Service Plus customer service, Lucky did call when he was on his way. Their pricing is very reasonable! He completed the repair (New control Board) and fixed a broken part on the fridge water dispenser for 160 After week later I got a call from their office checking on my ref .I support these guys 100% I really respect them for advice and the building of trust continues. Everyone needs to use this company when their appliances need repair, I am one happy customer!
I called All Appliance Pro about 10 am when I realized my Bosch dishwasher had standing water in it. The dispatcher quickly understood what I needed, said a repair person would arrive between 12:00 and 3 pm that day and would call prior to his/her arrival. That is exactly what happened. The intelligent, capable repair person called, arrived prior to 3 pm, fixed my dishwasher (he had the new motor in his vehicle), charged a reasonable rate and left. I will call All Appliance Pro for any other appliance that needs fixing in the future.
This is the second time we called in All Appliance Pro. They were quick to respond, diagnosed the problem right away (first time it was the refrigerator and this time the dryer) and fixed it quick. They accepted a credit card for payment and provided a detailed repair sheet as well. I would call them again if I had any other problem. Highly recommended.
Deli
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