Pepperell, United States
101 Main St
N/A
+1 9784338527
Kierie and Bill (as well as a few other folks) have done an awesome job helping maintain and clean up our lawn.
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The only reason I give them one star is because i have to. This is the worst landscaping company I ever dealt with. I hired them to snow plow and they made a mess of my lawn. They actually dug it up. When confronted, they want to charge me to fix what they damaged. Are they kidding. I understand that some lawn edging can get damaged, but the lawn itself? No attention to detail, or concerns because it's not their home, they just don't care and have excuses for everything and not wanting to take responsibility. The snow plower also went over my retaining wall. Half the truck on one side and the back end hanging over the retaining wall. Be aware, they will ask you for something without full disclosure. Example, the driver had stated that in the spring time they will fix the lawn, just fount out that they want to charge me. Krystal had asked if i can give them permission to lay down dirt doing an ice storm to proven another mishap and is said sure you have my permission, boy was that that a lot of dirt and then got charged for it. If i knew that i was going to be charged in the first place i would have said no. Also, when confronted, this is what Krystal (Manager?) said, and I quote \as we currently do not have any other landscaping clients in your section of town we unfortunately are not expecting to be able to continue to service your property for the upcoming season.\ So lame.
1. Employee did not complete job as clearly agreed, 2. office did not back up customer though completion would have taken 10 minutes, 3. price quoted by employee was raised by office, and 4. another price raised by 30% for trivial issue. In short, their work is poor.
Hickory Ridge does both our landscaping and snow removal. They were good. Unfortunately, personnel changes limited their effectiveness.
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