Hodgkins, United States
9500 Joliet Rd
$$$
+1 7083877030
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
It is O.K. Don't like being pushed out of there at 8 P.M. on the nose. Glad the higher paying members got their perks back.
like
Worst place in the world to shop. The employees are rude and lazy. Only one person at the door to check people out. There is a line past the food station. When they finally get another person instead of directing people to go to the other person they just let all these people cut in line while people like me standing in the long line. That’s incredible they wait till the line is super long before doing anything. Where has all of the customer service gone? I am going to start looking for a new Sams to shop at or cancel my membership. I have been a customer for over 25 years.
I enjoyed my Sam's Club visit. I LOVE being able to use the app to checkout!!! No need to wait in line. I was able to scan items as I put them into the cart and paid when I was done. Perfect.
Great service, lines move fast and the option to self check out is always available. I love the product availability and options available. Always clean and nice staff.
I called customer service to inquire about the schedule for the rotisserie chicken. I was transferred so many times with absolute no answer from anyone. I tried a second time and was told the next batch would be done by 5pm. I came in at 5pm today 3/30/19 to wait 45 minutes for the “5pm” batch. Once I got home (15 minutes later) to shred the chicken, the leg and thigh area was still raw with pink juices coming out. I’m extremely disgusted and disappointed. I called customer service and spoke to Ronnie (female) and her response was “oh just come in with the receipt and we’ll refund you, no worries.” No worries... what if I took a bite and actually ate it?!!! Her response was so generic and with no apology. Such a waste of time and money. To those who bought a chicken, hopefully you checked before eating because this can not only get you sick but all you’ll get is a refund for 4.98 plus tax for your inconvenience. Never again!!!!! Unfortunately this post isn’t allowing me to post a video or photo of the raw chicken.
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