Hollywood, United States
1101 N North Lake Dr
N/A
+1 9546000240
Let me start by saying this was my experience. I have had family members use SAS before without any issues, but I personally cannot recommend them. We booked our pickup for 11:30 am from out hotel to take us to the port in Miami. That morning, around 10:50ish, got a call saying they are on their way, they just have one more pickup and then they will be there. So we go and wait, and wait, and wait. Finally about 11:45 my girl friend calls and asks what's going on. They say the driver is finally at his last stop and should be there within 5 minutes. Well FINALLY, they show up at noon. 30 minutes late... whatever, we scheduled our ride to make sure we got to the port in plenty of time. Annoying, but fine. The trip from the port to the airport didn't even happen... We booked our trip back in the confirmation email it says to give them a call when you're in customs for pickup. We do that, get told to call back when we are out of customs. Five minutes later after we get out of customs, give them a call back and they say 30 minutes. We wait outside in the heat for 30 minutes, nothing. Give them a call to ask where they are at, they say another few minutes. Nothing. 10 more minutes, call again, the say they are in the terminal, should be 5 more minutes. After those 5 minutes, nothing. Still give them the benefit of the doubt for a waited a few more minutes. Still no one to pick us up. Finally after about an hour, we just decide to Uber. Uber was there within a minute and only cost a few dollars more than SAS would have. Also, when my girlfriend called to tell them we no longer needed their services, SAS didn't apologize or anything. Just hung up on her without saying anything. Thankfully we did not pre-pay... Just paid for the headache that SAS cost us.
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I can't say enough positive things about this company they were very friendly and on time. Thank you SAS for getting our vacation off to a great start!
We set up transportation to stop at a grocery store (15 minutes) before heading to port. Even called again to confirm this. When driver arrived he stated he could not do that. He said we could talk to his manager Steve. (The same person who confirmed our stops.) We spoke with Steve who stated that he would not allow a stop for us. Terrible customer service. We have used SAS several times for transportation needs. And, we have lots of friends who use them during an annual NKOTB cruise. Not again!
Talked to Steve 5 times before I left Buffalo NY. Told me he could accommodate my gruop of 18 with fast and reliable service. I then added 6 more to our group. We were all excited about our 8 day cruise. I called and confirmed our pick up time of 11am at 945am the day of our cruise. He assured me 2 vans would be there to pick us up at 11am. Well at 11:15 no vans I called back and he told me the driver was close. 12 noon no driver and now he won't answer my calls. Luckily enough there was another company waiting around said \SAS does that to people all the time.They get your money and then make you wait\ When SAS showed up with 1 van the driver told me he got our travel information at 11:30 and the rest of our party would have to wait for the other van. Needless to say their logo don't match the service l received from them. Shout out to the company that got ALL OF US to our port on time. I would NEVER refer them anyone.
Have used sas a few times and they have always been on time. Great customer service
Deli
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