Holyoke, United States
575 Beech St
N/A
+1 4135342500
Wheelchair-accessible entrance
A family member of mine was admitted to Holyoke hospital recently and discharged. Because of Covid, we couldn't see her. We called daily to see how she was doing. We got conflicting updates on her over her stay. She was brought home by ambulance in a Johnny, no underwear or socks on. (She had clothes going into the hospital. ) They didn't even dress her to come home. Her glasses we missing and insurance cards. The EMTs instructed us to keep her bandages on until they fell off (3-5 days). Well, they fell off. When we saw her back, she was covered in bed sores. We have people coming into help. They were horrified to see her sores. And they had mentioned that they probably didn't move her for the 2 weeks. UNACCEPTABLE care for anyone. She was yelping bc she was so uncomfortable. So heart breaking to watch. She will NEVER be coming back here.
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All of the nurses took great care of me from the time I was in the er waiting room to my last day waiting to be discharged. Always made sure I was comfortable, not in pain and gave me lots of privacy. The food was awesome!
after being in and out of the er & feeling like i was not being taken seriously; my last visit made me feel like i was being taken care of by my mom, i felt so comfortable and was def treated well despite the high stress level of the staff members. really wanna say thank you to the doctor, nurses, and all other staff members that helped me while i stayed for three days! you guys are awesome.
The lady who works answering all kinds of calls is called Genesis Santana, she does not know how to speak to patients and much less speak professionally. They should give her more classes on morals and behavior to see if she learns to do her job well. Whenever a patient calls, she always responds to the aggressive patient and with bad words, I do not know how a hospital allows this type of behavior on patients.
Nice team wanting but nice costumes devices thanks
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