Rochester, United States
768 Brooks Ave
N/A
+1 5855727193
Always great service and a good price, especially with the pre-buy option. The one time I ever ran out of propane (my fault because I drastically changed my heating pattern) they were here within an hour of my calling, on a Sunday night, not only with the propane but also with a technician to make sure everything was working correctly. A great company to deal with.
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Renting a residence, that for the first time required me to heat using oil. I submitted a request for how the process worked and the staff at Hometowne Energy were awesome at explaining the process from setting up an account to when to alert them to come and refill the tank. Very professional and accessible at all times!
Service was great until my most recent refill. My account was charged for another customers fill and it took 3 calls to correct. There is also an early pay discount which wasn't corrected from my december invoice which was part of those 3 calls and still hasn't been fixed so a 4th call is going to be made. The rewards program needs to be updated to let you know when you qualify for that reward instead of showing it, but just saying you don't have enough points. Overall I'm happy with them and understand its a challenging environment these days. Without the last 2 months glitches, I'd give them 5 stars.
Great value and pricing. When establishing service, a very friendly, qualified, knowledgeable rep. met with me. Pre-bought propane in summer for following heating season CHEAP. Always timely tank fills and great communication. Highly recommend!!
Hometowne Energy turned out to be a great choice for my propane provider. Being new to propane they gladly came out and educated me about the propane set up and the safety features with the shut off valves. From day one the sales rep has been incredibly helpful with any questions or concerns. Year after year their rates remain competitive with all of the other providers in the area (Trust me I've done my homework and checked). Its also been great to have the same sales rep year after year. That tells me not only do they treat their customers well, but they also treat their employees well, which is a company Im happy to do continued business with.
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