Gresham, United States
1635 NE Division St
$$
+1 5036611235
N/A
I wish I could give zero stars. They ruined a vintage cashmere coat and didn’t tell me. I found out when I pulled it out of the bag at home. They had me come back and then proceeded to tell me that it was my fault because it was old. I had specifically told them it was vintage, and they said, “well, we didn’t write it down.” I was treated very rude by the woman in the office who said she didn’t want to deal with me and they basically said that it was already ruined and they wouldn’t do anything else. I had to insist on a refund for the cleaning and they barely gave it to me. Honestly, they should have paid for the coat. All around unprofessional. Do not take your vintage items there, they pretty much admitted they will take zero responsibility for ruining them and then blame it on you.
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Would give five stars but when I picked up my wedding dress there was a tiny rip in it on the front. I noticed it right away. But the person who I was dealing with shrugged it off without a single care. Only stating that if they would have noticed it when they pressed my dress they would have fixed it free of charge. Um you could have offered to FIX it since it happened during your cleaning process.
My item is completely ruined and they will not compensate. I understand mistakes happen but how this was handled is unacceptable. **UPDATE** In response to your comments - you are wrong. This item was 258. 100% Wool Snuggle Me Organic, not 99. Wether I got this as a gift or bought it myself shouldn’t factor into the conversation at all because regardless, it is completely ruined. My review was fair in my opinion because you said you could clean it and when it was destroyed in your care, you refused to compensate me for my item. Yes, you did offer me 50 credit to you cleaners which I declined because I don’t trust that our items won’t be destroyed in your care. I never leave reviews but I believe your business should take into account that mishaps will happen on your end and you should compensate people accordingly. Yes, it will be a loss on your end but that’s something that I would pay out if I were in your shoes because I feel it’s the right thing to do. This continues to be such an unprofessional and unpleasant experience with basically being called a liar after my property was ruined in Hood Center Cleaners care. Ridiculous.
These people always ALWAYS go above and beyond when I bring random cleaning and mending projects to them. Their work is the best!!
The staff/owners are extremely friendly and knowledgeable. I needed some suit pants tailored and the turnaround time was quick and easy. High quality work.
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