Hopkins, United States
13110 Excelsior Blvd
N/A
+19529333010
Very unprofessional employees. Last time I was there the Manager accused me of doing something one of his employees did. He was rude and aggressive towards me, even after I told him what he heard was his employee. My family has been a customer at Peterson Pool for 34 years. Greg and his team installed our pool and their service standards are missed. Needless to say, we will no longer be shopping at Peterson Pool going forward.
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Really bad service. Someone came over and decided they couldn't lift off a piece of hanging trellis By our hot tub so just left. Never called that they were at our house despite that I had asked them to please call. Then they requested that I send photos as tech said hot tub was encased in concrete (not true). Sent photos and they never responded until I asked about a month later. Sent a rude email “they don’t move that stuff”. For reference, it’s a trellis hanging on hooks. Super easy to lift and move, which I could have easily done if they had only asked or called. Huh... I’m perplexed. I guess they don’t need the business.
Great staff.
The staff at Peterson pools in Hopkins really went out of their way to help us with all of our needs. They took the time to explain the chemicals and how they worked. We will definitely be going back for all of our pool needs and highly recommend them!
SUPER HELPFUL EVERY TIME! They know it all, never turn us and all of our questions away. Test our water whenever we bring it in. Nathan is so nice and patient.... he has tons of knowledge! Would refer anyone to them.
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