Houston, United States
2510 Ella Blvd
N/A
+1 7138648444
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Assembly serviceRepair servicesService guarantee
They always have what I need
like
Great place. All type of tools.
The BEST for any tools and repairs you need!
Well, about a year ago i called and a gentleman attended to me and was so surprice of the kind of service I received, I do not recall his name, but i was actually waiting for the next time I need to go back!! Well i need a piston for my nail gun, i call, a lady answer ask me for part number , did not have it she said then hold on, i did!!! Dang she left me holding for over 20 minutes!! i waited because i was driving to work anyways, she came back and said do you wanto continue holding?... (Really?? ) I dont have any counter person thay can help ( she said)you if you dont have a part number!! Ok, i said no, not if its going to take this long, and i ask do I ask for a sales person next time ,? She said no it does not matter I dont have much help.!!! I undertand and see the situation, but same way she answer she could had came back in 2 minutes or so to check and say same thing!! Make me wait and the way she was communicating,( rough) completely change my mind about this nice place, sadly ,i choose to order on line some were else, it's so sad how some people does a proffesional work that make you wish to go back and continue to do business and then someone that does not respect their jobs ,can change your mind about the place, more than sure if she does same thing to other customers, many may also change their minds. I also see , doing this review that only the good reviews are answer or taken serius pehaps by the owner? And are answer? Any of the low stars are ignore, well dear Sir/ madam , this is very important when running busines , I would definitely pay more mind to the low star reviews than the ones with 5 Those Could easily be fake or made up, the low stars are real customers like my self with real complains on the service, what is more sad and important to me is about the nice gentleman that did an extraordinary job! And now I been force to write this because a lady with personal issues !!!!!! Stay home and dont ruin it for peopke that do a god job lady!!!.
Really below one star. I asked for the price of a tool and was met with a please wait. I waited only to see the guy whom was to be helping me help someone else. I wave to be ignored again. Only to see that I and two Spanish fellows where told to step aside. So that they could help people whom had just walked in. I is sad that race still plays into being help at this day and age. I was infuriated and saddened. To see this happen. When I came to spend more money that the people I saw checking out. Smh I will never in my life come here again and if you know me I hope you do so.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance