Hudson, United States
15 Derry Rd
N/A
+1 6038825400
Wheelchair-accessible entrance
My recent experience with Showtime Computers was nothing short of EXCELLENT! The staff is pleasent, , helpful and knowledgeable. My laptop screen needed to replaced and they completed the job within only 5 days. In addition the price I paid for the repair was about HALF of what Best Buy and Staples wanted. They also have a good supply of everyday needs for your devices. I suggest that if someone has issues with their computers they contact Showtime Computers for help before turning to the larger places like Best Buy that pressured me to replace my device instead of repairing it.
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Sadly a very mixed bag. Bottom line: they do good work. The actual work on my computer was very well done. HOWEVER, they are not transparent on their pricing. And if you’re not good with computers and immediately understand that the computer “needs to charge for two hours” means you’re going to be charged for those two hours at a rate of 60 per hour. When I confronted them about this discrepancy they were rude and dismissive and insulting. Particularly a individual behind the counter who was not part of the transaction who was very confrontational and rude as I was leaving. Very negative experience. I advise going elsewhere and if you do insist on going there, make sure you force them to be explicit in their pricing so you don’t end up on paying far more than expected. They need to be more transparent with their pricing. And their customer service is nonexistent.
First of all, the owner is very rude and doesn't care about customer service. Second, I took my computer for them to fix and they said they would do something and charged me for that service. But after I went to see and put my files back on my computer, I found out that they didn't do what they charged me for. I called them to resolve the situation and they didn't want to hear me and even accused me of being rude. But I wasn't being rude and just wanted a solution, since I paid to have my computer fixed. Do not waste your time with this place. They are not honest, they take your money and they don't do what they promise you.
Great customer service, excellent prices, great support after the sale. I have been doing business there for more than 20 years and I've always been happy, and treated well. Shop with confidence!
Showtime computers is the best place to go for knowledgeable advice on all things tech and computers. Staff is friendly and the owner is exceptional. Please please give your business to these small businesses, they will come through for you and deliver every time!
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