Kingston, United States
601 NY-28
N/A
+18459052901
I have gone in 4 times for tube replacements on pit bikes. All 4 times they didn't meet the projected date, which is very frustrating as I am only able to pick them up on weekends. On top of that, 3 of those times the tire was flat again within 1 hour picking it up! I gave an extra star because one of those times they admitted to their mistake and repaired the tire for free.
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They did not honor their price quote for tires, they preformed sloppy work, they overcharged me for cheaply made accessories and then charged me a fee for disposing my tires which I took home with me. When installing my plow and winch they crudely cut my skid plate and apparently put used parts on the machine. I have called them several times and no one in the shop can tell me how to remove the plow. i I spent over 12 thousand dollars in their store in the last few months and the owner whom I spoke with did not express any concern whatsoever. What an amazingly horrible experience. Their products, service and business practices are nothing short of atrocious.
I've purchased 2 motorcycles and an ATV from HVC in the last 3 yrs. In addition they have performed service on my Motocross bikes and servicing on my Ninja. I've always walked away with a good deal. Paperwork for trade-ins and financing have been very easy. Just bought a new ATV for my Son. Had a minor issue with it and the gentleman I spoke to knew exactly was I was talking about and solved the problem over the phone. I have had nothing but good experiences there and will continue to do business with them.
Ride a KLR 650, had moved and didn't have my torque wrenches//tools to do the job with me and went in to get headset adjusted and they returned the bike WITHOUT properly adjusting the headset. It was only when pulling into traffic out of their driveway that I realized it was no better than when I brought it in, and they wanted to charge for a second adjustment... super not impressed.
Usually, I have had a good experience with the people over there. However, this time, I waited 4 months while a part was being ordered. The overcharged me and did work on my 4 wheeler that was unnecessary and then asked me for 800. I was quoted 150. I would never go back EVER AGAIN. I feel very violated and hustled. The owner was unwilling to accept any responsibility or try to resolve this issue. I told her I was gonna let people know exactly what type of business they run. They don't give u true price quotes and take too long to do the work. Steer CLEAR!!!
I have been doing business with HVCC for over 5 years, mostly small things like oil changes, tune ups, buying, parts, cleaning products, apparel / helmets, etc. Recently I purchased two new sport bike tires which HVCC mounted and balanced on my rims. When I got home, I realized that the they had not mounted the tires correctly (there is a mark on each tire that needs to be aligned with the valve stem) so I brought the wheels back. Barry insisted that this did not matter and that it was no big deal. I asked him to fix the problem anyway and he took the wheels in the back and repositioned the tires on the rims. When I got home and cleaned and polished my rims, I found a number of scratches and dings on the wheels that were not there before. My rims were flawless, I transported them in a way that would make it impossible for them to get damaged and I have pictures of the rims before and after. I worked in a bike shop for 5 years and I know that if you're careless when removing / mounting tires its very easy to scratch and ding rims. I am very disappointed in the passive aggressive way that they handled my issue and will not be doing business with them in the future. Its a shame because we have 2 licensed and 3 soon to be licensed riders in our family and would have loved to have a good relationship with our local dealer.
What began as a simple cosmetic project turned into a nightmare where I had no bike for SIX MONTHS. Along the way...unfulfilled delivery dates, wrong parts ordered, previously installed lighting ruined, inept mechanics ( 2 miles away after delivery I was blowing smoke and oil all over the road.) All of this and more for top, top dollar. Keep your sanity and go elsewhere.
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