Huntley, United States
11181 Giordano Ct
N/A
+18476690200
In the six years that I was a customer, the rates doubled for my unit ( from 124/mo to 250/mo for the same 10x20 unit), plus I was forced to buy their renter's insurance, which raised the monthly charge even more. Twice I was assessed late fees for non-payment, when I paid on time and had the cancelled check that they cashed as proof. There are other players in town now that allow you to use your own homeowner's insurance, rather than forcing you to get insurance through them. Be forewarned, folks, avoid this place. They're all about how much they can get out of you
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Rented a Uhaul truck from here and the person working there was very nice and very helpful. The place was very clean and easy to find. Thank you.
I would not recommend storing at this facility. I reserved a 5X10 unit, arrived on site and paid my lock and first month storage fees. When I arrived to my unit, I was surprised to have a 8.5' (wide) x 3' unit. It was essentially a glorified closet. I went back to their main office to see if they had anything bigger (perhaps a true 5X10 unit!), but they did not have anything else available. I requested a refund and found another storage facility near by. A week goes by and I still had not received a refund so I called their office to verify that the refund took place and they confirmed that it did and reinforced that it might take a few days longer to process. Another week goes by and it still did not go through so I requested a receipt for the refund transaction. It was then verified that the refund was never processed in the first place. I received a partial refund and was told that my reservation fee was non-refundable (what a joke!). I do not anticipate this business being open under this management much longer. I realize this may be the only place in Huntley, but I would recommend taking your business to Life Storage in Algonquin. They are professional and I had a much better overall experience!
Very friendly staff, locked gate, large capacity
In the 3 years I've had my 5 x 10 storage unit, the rates have increased by 35%. When I contacted the manager through email to discuss each rate increase (4 times), they never wrote me back. This is a poor way to run a business. There are other options for storage space.
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