Leland, United States
2085 Willow Creek
N/A
+1 9107427126
I called Ray to have him fix a leaking drain pipe on my hot tub. He initially had to reschedule, which was fine, except he did not call me to let me know. When he came out, he seemed very knowledgeable and got the job done. A few days later the drain pipe was leaking again, this time much faster, and ultimately emptied the hot tub. When I tried to call Ray back I could not get a hold of him by phone, his voicemail box was full, and he would not respond to my texts. When I finally did get a hold of him after a couple days he said he would be out that day (Friday) to try another solution for the drain pipe. He did not show up. He did not show up on Monday, or Tuesday, or Wednesday. I finally told him to forget it and requested money back.
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I was fortunate to have Ray recommended to me for service during home buying process. Ray has been timely, professional, and responsive to the point of coming out on a non-scheduled day to address questions that I had as a new pool owner. I wish that I could give a higher rating as in my opinion as a client/customer it would be rated.
It was hard getting a response out of any of the hot tub companies in Wilmington. Ray was very responsive and professional. If I could give a higher rating, I would! Thank you!
Good guy. He was able to fix my problem!
We were scheduled to have a pool installed on a certain day. When that day came around I text to verify and was told that he would be there later after he finished the job. No response all day...no communication all day...and nothing the next day. I'm sure he may do great work but communication is very unprofessional.
CAVEAT EMPTOR .
Deli
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