El Dorado Hills, United States
4961 Windplay Dr
N/A
+1 8009500110
Wheelchair-accessible entrance
Had a a small issue with a National Park puzzle. Sent an email and their customer service contacted me within 24 hours and did an awesome job making sure we were satisfied. Highly recommend them!
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Just posted this review about one of the unfortunate products this company produces. The original review is on the Yelp page for the Seattle Space Needle gift shop. This review is specifically for the Space Needle Mini Building Blocks pictured below. I could not find them easily online, and assume they are made exclusively for this store. What was particularly frustrating about this product is that it was only after a couple hours of assembly (that was by turns overly repetitive and mindlessly arbitrary) that the central flaw became apparent. The three outside arms of the structure are made to connect to the base at an angle, which means they want to slip out of place. If you look closely at the box, you can even see how this design flaw is an intentional aspect of the final build. I can only see how this thing would hold together and stand up properly with glue. It says it's made for ages 7. Well right now this 39 year old man and his 7 year old nephew are very frustrated with our lost time that has yielded only disappointment. The box also says proudly designed and distributed in the USA. The company is called Impact Photographics. Keep an eye out for that name. Avoid their products at all costs.
I really appreciate the customer service I experienced when working with Impact Photographics. My Mini Building Blocks sets came with extra parts; however, when I lost a critical part, this company replaced it right away. I will be looking for their products whenever I am out and about traveling and in need of a unique and meticulously designed souvenir.
I've contacted the company several times and never received a response. Terrible customer service and even worse website. My partner collects their mini blocks. He has over 50 sets and we're in search of a catalog or website to purchase the rest.
They shorted me pieces on a mini blocks kit and when I attempted to contact them it gave me an error every time. A really shameful way to "block" customer service.
Great company.
Deli
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