Independence, United States
1695 S Noland Rd
N/A
+18162435757
I had reservations; called and talked to 2 different people to make sure I brought everything I needed since I was getting a ride there and using my debit card. Well I didn't get a rental because I needed a utility bill. Customer service needs to get better at answering questions.
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Would not recommend this place to anyone! Customer service agent was rude and not willing to work with us at all. We had a reservation for a pickup truck and when we went to get it we were told we couldn't have it because there were funds \pending\ on our credit card. We reserved the truck for the next day and went back (after all funds had posted) to get it. Then were told we would have to wait 24 hours and it had only been 19 hours! He wanted to close at noon, so we had to forfeit the truck. It sat there all weekend not rented out to anyone. The agent was very short and abrupt and rude with us. I will never do business there again and feel sorry for anyone else who tries.
I made a reservation for a vehicle and when I went to pick it up they would not let me because I had a balance on one of my utility bills. It was not a balance forward just my regular monthly bill. I showed them 2 bills for proof of address and that still wasn't good enough. This place is a joke. They literally make you jump through so many hoops thats unnecessary. Of course a recent bill is going to have a balance due thats why its a bill. All that should matter is that you have a valid drivers license, insurance and the money for the vehicle and the deposit
They do not stick to there word. Customer service is a joke. Tell you a lie just to not deal with the situation at hand... Quote clown shoes
I went to pick up my compact car that I booked. I selected that particular class for gas economy. When I arrived to pick up my car they let me know they were upgrading me. I was then given a Large SUV. There goes fuel economy. When I asked if I can just cancel I was told no because it had to be prior to my rental date. So I would lose money. So after returning the car it ended up costing me 104 extra in gasoline. I will never rent from them again. They would not do anything to compensate me for it. I was extremely disappointed at their lack of care and understanding.
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