Irvine, United States
19200 Von Karman Ave #450
N/A
+18773457737
From the parent: * After completing the course, my daughter did not achieve the guaranteed result. Because she had a 1320 on her previous SAT, Prep Expert \guaranteed\ a 150 pt increase and she achieved an 80 pt increase. * Prep Expert declined to honor the guarantee and refund the price I paid for two reasons: 1) ONE of the essay's as part of ONE of the SIX practice tests was late (note that essays DO NOT count toward you SAT score) and 2) she missed answering the tutoring session poll questions by 1% (79% vs required 80%) * I wrote to Prep Expert customer service explaining the neither of their reasons for not honoring their guarantee impacted my daughter's actual SAT score but they are very rigid and lack a customer-first mindset. For the above reasons, I would not recommend Prep Expert. From the student: * Too much of the online tutoring sessions were spent reviewing questions she did not miss. * Customer service was slow.
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Thieves- they are absolute crooks. I paid them 1100 last October. My son at the time wasn't sure if he wanted to do the 4 year expensive university route or save money and go to a JC and transfer. I told this to Scott the only person of \authority\ in the entire organization. He assured me that it wouldn't be a problem for my son to go at another time or to get my money back. Now after a year they just refuse to take my calls. They won't let my son go to the class (which is already a week into it) and he's taking the SAT in November and they refuse to give me my money back. This is the most unprofessional establishment I have ever dealt with. They just repeatedly refuse to address the issue. They wouldn't even talk to my son. I STRONGLY RECOMMEND YOU GO ANYWHERE ELSE
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