Irving, United States
2611 Regent Blvd
N/A
+1 9724560860
Wheelchair-accessible entrance
Still have not received my package! System keeps saying it will be here this day then that day and never shows up?! I have already taken two days off work because it was supposed to be here and never showed! Who do I talk to about getting reimbursed for my time!? I’ve already called numerous of times trying to get in contact with somebody at pilot freight services with no luck. Worst experience ever!
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My employer was trying to locate a package shipped via Pilot that didn't arrive as scheduled. I spoke with Braden at the Dallas location who helped track down the package, arrange for its shipment to Dallas, and got it promptly delivered to us. He also kept me in the loop every step of the way. Thanks Braden for your outstanding service.
I've rescheduled delivery of our TV 3 times because they say that they can't find it, the seller didn't put it on the truck, blah, blah, blah. Caleb will lie constantly, and meanwhile, you are taking time off work for an ALL DAY delivery window, and the package never comes. If you send packages through pilot, you DESERVE to pay those breakage and replacement costs. They wont.
Sitting here 2 hours and 11 minutes into my inquiry on hold after the 3rd transfer has given me the perfect opportunity to write a review about this comically terrible logistics company. Being a \worldwide leader in logistics\ you would think they would be capable of telling me where my shipment is and when it is getting delivered. Website tracking is not accurate and no one knows anything....\well let me call Tammy at the local office...\. What a mess, very frustrating. I'd rather put a call into the IRS or maybe even head downtown to hang out at the DMV. Inept and incompetent company.
Have been waiting for over 10 days for a package for my daughter. Each time it is delayed.
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