Irving, United States
8415 Sterling St
N/A
+19722562030
What do the patients do that got to be on oxygen and their oxygen company doesn't deliver and you can't pick it up. This has happened to me for the 3rd time. I said can't your driver deliver the oxygen on put it on the from door? They said know and they know I am disabled. I have had trouble with this company from the start. I'm going with another company now.
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I was going to use these folks for my cpap. I arrived at a sketchy building to locked doors and a phone number to call to be let in. I tired of the options and knocked on the glass. Inside was in disarray with a pile of papers with who knows what on them. Seems I arrived an hour early for my appointment. A call from them to confirm this time probably would have fixed that, but ok. I’ll wait. I said i would need to use the restroom. They said they have no public restroom. I said I’m not public, I’m a customer. No response. I said you are certainly going somewhere. Again. She just stared at me with no response. My situation changed from customer to public real fast. I left and contacted my dr for a better reference. FOLOWUP: shortly after i got home, i got a call from Mary Nill, the licensed respiratory therapist. VERY professional. she listened to my issues, and we had a very nice conversation. She offered to come to my house for my fitting. this went a long way with me. I told her i would think on it and call her in a few days.
I absolutely love this place. The people that work here truly care about you and your love ones. I was having some troubles with my moms old oxygen provider. When I told Serena what was going on, she shined in customer care and service. I have not had any problem with get my mom what she need for her health care any longer. THANK YOU Rhema Medical!!! thank you Serena. Highly recommend.
I’ve been dealing with them since July 2020. Horrible company. I am an outpatient social worker and me myself trying to deal with this agency is horrific. I have had to called multiple times once or twice per week because no one in the staff follows through as they say they will. The hold times? I’ve been on hold for over 30 minutes and it says I’m the first one on the line... To all inpatient social workers, I know it’s tough right now, but please stop referring patients here. It’s a nightmare.
When I left the offices of this company, my mind, body and soul were in absolute disarray. I couldn’t understand why a healthcare worker who must understand patient’s behaviors acted like the Rhena’s trainer did with me. I called to my doctor’s office to change me to another provider of medical equipment. Please be careful with this company or with some employees. Where is the management of this organization?
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