Irwindale, United States
16019 Adelante St
N/A
+1 6263581343
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
True class service all the way through. Owner and sales persons were all welcoming and very helpful. Very knowledgeable and not pushy in any way. They genuinely worked with me, my budget and needs. I was able to find great equipment for my new bakery we will be opening up soon. They also offer financing if you need help with larger equipment. They delivered and installed all the machines into my bakery within a day! They offered warranties and have their own service department that is on call and ready to help me if any issues arise in the future. I cannot recommend this company enough! Check this place out for all your bakery equipment needs, services and re-manufacturing of old equipment!
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Tom Fowler (Owner/CEO) of this company is absolutely appalling and unbelievable. I contacted him as I purchased a used bakery equipment that had his company info on it. I was looking to purchase parts for the unit and was blown away by the responses that this business owner was providing to me. The RACIAL SLURS and NAME CALLING on top of all the swearing was just mind boggling. This should not be acceptable in this day and age.
Really professional experts!
Truthfully I'm not sure where things went bad. We met this company at a conference and they seemed great. I was told to email a list of equipment we need for pricing. I emailed 13 items I was looking for general pricing on and over two weeks later no response. Called and followed up multiple times. Got an interesting response from the president of the company saying that it's too expensive for them to take the time to give me the pricing for those 13 items(even though their website does not post any pricing and tells you to call in. The sales rep even told me it would only take about an hour to compile). The President said to \hop on a plane and go out there if I want pricing\ because \there is no guarantee of a purchase\. Interesting way to treat a potential customer, and you're right, after that I won't be purchasing from you. Doing a little research there are many other companies that have the same business model but do seem to have a much better reputation.
Great service! The owner, his staff, everybody it's of great help here!
Deli
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